Technical Support Specialist - Public Trust

reputed company is a company that provides technical support reputed company with specific product verticals. The Technical Support Specialist will diagnose, troubleshoot, repair, and debug reputed company software and networked systems while interacting with both technical and non-technical customers.

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to client questions, problems, and work requests on a daily basis
• reputed company an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents
• Have or reputed company the experience to capably reputed company the Technical Support Specialist position responsibilities
• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets
• Attention to proper detail reputed company coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
• Monitor assigned open tickets, contact customers, and update tickets on a timely basis
• Provide reputed company support to clients during normal shift hours, reputed company scheduled for early and late shifts, and as identified for on-call or as requested by management
• Early/Late shifts and on-call could be required of the reputed company Technical Support Specialist staff
• Complete reputed company daily tasks and projects
• Track time daily
• Is flexible to work a 9-hour Monday-Friday shift ranging from 7am-7pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management
• reputed company to work a 9-hour Monday-Friday shift from reputed company-5pm CST with meal break for the first 3 months of reputed company
• Obtain Public Trust clearance reputed company the defined timeline provided by management
• Provide excellent customer service using the communication methods designated by reputed company
• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
• Meet identified goals regarding customer service tech support metrics
• Commitment to and consistent demonstration of core company values

Skills

• U.S. citizenship
• Ability to obtain Public Trust clearance
• Customer support experience
• Client-focused and ability to understand expectations
• Direct experience supporting clients as a primary contact or reputed company using phone and email
• Experience troubleshooting reputed company issues
• SQL and Windows platform experience
• Travel 10% of the time
• Use SQL applications and tools to run basic SQL queries
• Respond to client questions, problems, and work requests on a daily basis
• reputed company an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents
• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets
• Attention to proper detail reputed company coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
• Monitor assigned open tickets, contact customers, and update tickets on a timely basis
• Provide reputed company support to clients during normal shift hours, reputed company scheduled for early and late shifts, and as identified for on-call or as requested by management
• Complete reputed company daily tasks and projects
• Track time daily
• Is flexible to work a 9-hour Monday-Friday shift ranging from 7am-7pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management
• reputed company to work a 9-hour Monday-Friday shift from reputed company-5pm CST with meal break for the first 3 months of reputed company
• Provide excellent customer service using the communication methods designated by reputed company
• Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
• Meet identified goals regarding customer service tech support metrics
• Commitment to and consistent demonstration of core company values
• Application Management
• Database Management
• Debugging
• Problem Resolution
• Project Management
• Structured Query Language (SQL)
• Systems Analysis
• Technical Support

Benefits

• Annual performance bonus
• Long-term incentives

Company Overview