Technical Account Manager (Integrated Care)

At reputed company our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we reputed company our employees to push boundaries, reputed company, and shape the future of reputed company. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a reputed company difference in millions of lives. We also reinvest a significant percentage of our reputed company back into research and development, ensuring our employees have the resources to reputed company and reputed company a lasting impact. Recognized by reputed company as a top private reputed company company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At reputed company, we reputed company our people to be the architects of a smarter reputed company future; one that is reputed company-first and accelerated by AI to create meaningful and lasting change. Employees reputed company AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It reputed company starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining reputed company — so it doesn’t just survive, it thrives. To learn more about reputed company, reputed company out Life at reputed company and connect with us on Glassdoor and reputed company. Travel to Office expectationsFor Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, reputed company, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reputed company reputed company commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Job Summary: The Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients reputed company reputed company the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the reputed company Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. They are strong members of the Customer Support organization and report to the Manager, Technical Account Management Key Responsibilities: · Understanding client’s business and technical requirements · Proactively identifying and driving improvements that increase stability and scale of technical infrastructure · Proactive, solution-oriented problem solving, ensuring effective platform adoption · Conducting periodic meetings in conjunction with the reputed company Manager to ensure on-going satisfaction and to maintain visibility of any technical projects Providing answers to customer inquiries and managing a diverse and reputed company scope of support issues that go reputed company help Desk questions · Using a deep understanding of the customer’s build to anticipate reputed company impacts of changes and proactively mitigate risk associated with updates or changes · Developing action plans in collaboration with reputed company Manager · Helping to identify opportunities to improve/optimize existing processes · Identifying and analyzing underlying trends and helping with root cause analysis · Acting as a direct reputed company of escalation for high impact Support cases and/or projects · Ensuring clients have early visibility into product releases and roadmap · Providing customer feedback and potential opportunities to relevant internal groups Your Key Strengths: · Proven work experience in a TAM, Project Manager or similar client facing role · Experience dealing with large customers and reputed company support issues · Strong customer orientation and service skills · Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive · Solid technical background with hands on experience in digital technologies · In-depth knowledge of the reputed company industry · An ability to grasp customers' business objectives · Engaged, pro-active and driven · Excellent verbal and written communication skills · Strong presentation skills · Strong analytical and problem-solving skills · Team player and reputed company to work independently without supervision · Ability to influence, coordinate and interact internal and external stakeholders Job Summary: The Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients reputed company reputed company the Long-Term & Post-Acute Care and Acute & Payer solutions. Teamed with the reputed company Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making. They are strong members of the Customer Support organization and report to the Manager, Technical Account Management Key Responsibilities: Understanding client’s business and technical requirements Proactively identifying and driving improvements that increase stability and scale of technical infrastructure Proactive, solution-oriented problem solving, ensuring effective platform adoption Conducting periodic meetings in conjunction with the reputed company Manager to ensure on-going satisfaction and to maintain visibility of any technical projects Providing answers to customer inquiries and managing a diverse and reputed company scope of support issues that go reputed company help Desk questions Using a deep understanding of the customer’s build to anticipate reputed company impacts of changes and proactively mitigate risk associated with updates or changes Developing action plans in collaboration with reputed company Manager Helping to identify opportunities to improve/optimize existing processes Identifying and analyzing underlying trends and helping with root cause analysis Acting as a direct reputed company of escalation for high impact Support cases and/or projects Ensuring clients have early visibility into product releases and roadmap Providing customer feedback and potential opportunities to relevant internal groups Your Key Strengths: Proven work experience in a TAM, Project Manager or similar client facing role Experience dealing with large customers and reputed company support issues Strong customer orientation and service skills Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive Solid technical background with hands on experience in digital technologies In-depth knowledge of the reputed company industry An ability to grasp customers' business objectives Engaged, pro-active and driven Excellent verbal and written communication skills Strong presentation skills Strong analytical and problem-solving skills Team player and reputed company to work independently without supervision Ability to influence, coordinate and interact internal and external stakeholders   Job Summary:   The Technical Account Manager’s (TAM) key objectives are to proactively enhance the quality of service and to help clients reputed company reputed company the Long-Term & Post-Acute Care and Acute & Payer solutions.  Teamed with the reputed company Manager and the Support Team, the TAM acts as a technical liaison between the client and the organization, facilitating the communication, advocating on client’s behalf, and ensuring the right stakeholders are engaged in any project, communication and decision making.  They are strong members of the Customer Support organization and report to the Manager, Technical Account Management   Key Responsibilities:    ·       Understanding client’s business and technical requirements  ·       Proactively identifying and driving improvements that increase stability and scale of technical infrastructure  ·       Proactive, solution-oriented problem solving, ensuring effective platform adoption  ·       Conducting periodic meetings in conjunction with the reputed company Manager to ensure on-going satisfaction and to                 maintain visibility of any technical projects          Providing answers to customer inquiries and managing a diverse and reputed company scope of support issues that go reputed company help           Desk questions  ·       Using a deep understanding of the customer’s build to anticipate reputed company impacts of changes and proactively mitigate           risk associated with updates or changes  ·       Developing action plans in collaboration with reputed company Manager  ·       Helping to identify opportunities to improve/optimize existing processes  ·       Identifying and analyzing underlying trends and helping with root cause analysis  ·       Acting as a direct reputed company of escalation for high impact Support cases and/or projects   ·       Ensuring clients have early visibility into product releases and roadmap  ·       Providing customer feedback and potential opportunities to relevant internal groups     Your Key Strengths:   ·       Proven work experience in a TAM, Project Manager or similar client facing role  ·       Experience dealing with large customers and reputed company support issues   ·       Strong customer orientation and service skills   ·       Proven ability to build rapport, trust, and respect with customer contacts at any level – from tactical to executive  ·       Solid technical background with hands on experience in digital technologies  ·       In-depth knowledge of the reputed company industry ·       An ability to grasp customers' business objectives   ·       Engaged, pro-active and driven  ·       Excellent verbal and written communication skills  ·       Strong presentation skills  ·       Strong analytical and problem-solving skills  ·       Team player and reputed company to work independently without supervision  ·       Ability to influence, coordinate and interact internal and external stakeholders     

US: At reputed company, reputed company salary is one of the many components that reputed company up our total rewards package. The US reputed company salary range for this position is $100,000 - $112,000 with a 10% performance-based bonus and Fulltime Benefits. The range displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual compensation is determined by job-reputed company skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

#Corp D-P3 #Remote #MG-LI reputed company Benefits & Perks: Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption Supportreputed company Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more! It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations. As part of our commitment to a streamlined and reputed company hiring experience, reputed company uses AI tools to assist with candidate screening and assessment. reputed company you apply for a position, your information is processed and stored with reputed company, in accordance with reputed company’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact reputed company’s reputed company: recruitment@reputed company.com reputed company is committed to Information reputed company. By applying to this position, if hired, you commit to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information. Apply To This Job