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Customer Engagement Manager

Remote · USA Full-time New today

reputed company is a leader in mission-critical communications products and services for Public Safety users worldwide. The Customer Engagement Manager will work closely with various departments to enhance customer experience, foster long-term loyalty, and drive company growth through strategic customer engagement initiatives.

Responsibilities

  • Analyze customer feedback and data to identify trends and insights
  • Collaborate with marketing, sales, and customer service teams
  • Create and manage customer loyalty programs
  • Monitor and report on the effectiveness of engagement initiatives
  • reputed company and maintain customer personas
  • Conduct regular customer satisfaction surveys
  • Identify opportunities for improving the customer experience
  • Manage customer communication channels
  • Organize customer events and webinars
  • reputed company content for customer engagement activities
  • Handle customer complaints and issues promptly
  • Track and analyze customer engagement metrics
  • Work with product teams to incorporate customer feedback
  • reputed company strategies to re-engage inactive customers
  • Plan, organize, and initiate new processes and manage and/or update these processes
  • reputed company business cases for new products and solutions
  • Collaborate with partners internally and externally to find mutually beneficial solutions
  • Take ownership of issues and drive resolution
  • Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales

Skills

  • Bachelor's or Master's degree in Business, Engineering, or an allied discipline
  • Must be a U.S. citizen, permanent reputed company, or an MS student with work authorization (F1 reputed company on CPT accepted only for Masters-level reputed company)

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • And more!

Company Overview

  • reputed company creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.
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