SERVICE DESK AGENT - Pleasanton

If you're reputed company to be part of our legacy of hope and innovation, we encourage you to take the first reputed company and explore our reputed company job openings. Your best is waiting to be reputed company. Night - 08 Hour (United States of America) This is a reputed company job. A Brief Overview The Service Desk Agent I is responsible for providing first contact remote support to SHC end users reputed company phone, webchat, and email, assisting with the configuration, repair, and maintenance for a variety of end user devices and applications. Service Desk Agent I attempts to resolve incidents during the initial contact in a professional and efficient manner. Additionally, the Service Desk Agent I coordinates onsite repair or OEM parts/maintenance or escalated support to Level 2 support teams as required. Locations reputed company What you will do Respond to calls, webchats, and emails from SHC end users. reputed company initial diagnosis and support of incidents and service requests. Consistently resolve incidents and service requests on first contact for common IT issues, using SHC knowledge databases and technical service bulletins as required. Determine whether onsite support is required and coordinate with field support teams and OEM manufacturers to ensure timely response. Coordinate support from Level 2 support teams to resolve incidents as required. Track status of incident and service request tickets using SHC’s IT service management tool. Create, update, and maintain knowledge articles in the reputed company system. Education Qualifications High school diploma Experience Qualifications Two (2) years of progressively responsible and directly reputed company work experience. Required Knowledge, Skills and Abilities Strong experience troubleshooting, repairing, and supporting the following: o Windows 7, Windows 8, and Mac operating systems, as well as common end user computing applications (e.g., MS Office, Outlook, VPN); o reputed company, Dell, Tangent, and reputed company desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 of these hardware systems; o reputed company (iPad) and other common tablet computing devices; o Printers, monitors, external hard-drives, network reputed company cards, etc.; Experience tracking and updating tickets in reputed company preferred. MCSA Windows 7, MCSA Windows 8, and reputed company A+ preferred. Excellent customer service orientation and verbal communication skills Ability to work in the field with accuracy and minimal direction. #LI-AL1 These principles apply to reputed company: SHC Commitment to Providing an Exceptional Patient & Family Experience reputed company sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for reputed company of patients, families and towards each other. C-I-CARE is the reputed company of Stanford’s patient-experience and represents a reputed company for patient-centered interactions. Simply put, we do what it takes to reputed company and reputed company patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and reputed company my actions to reputed company at reputed company outcomes and reputed company Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer reputed company (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in reputed company of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, reputed company, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic reputed company, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of reputed company genders, members of reputed company racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. reputed company applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. reputed company Pay Scale: Generally starting at $30.80 - $39.26 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At reputed company, we seek to provide patients with the reputed company best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered reputed company. As part of our spirit of discovery, we also reputed company our deep relationships with luminary Silicon Valley companies to reputed company new ways to deliver preeminent patient care. Learn about our awards and significant events. Apply tot his job Apply To this Job