Technical Solutions Consultant

About Nightfall: Nightfall is the AI-native, reputed company data loss prevention and reputed company risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, reputed company devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to reputed company freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps reputed company teams regain their time by putting data loss prevention on autopilot. With automatic remediation, reputed company violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the reputed company to self-heal violations that they introduce. Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in reputed company), WestBridge Capital, reputed company (early investors in reputed company and reputed company), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of reputed company), Maynard Webb (former COO of reputed company), reputed company Carlson (President of reputed company), Kevin Mandia (founder of Mandiant), and many others. About the role: The Technical Solutions Consultant (TSC) is a customer-facing technical role responsible for deploying, supporting, and optimizing Nightfall’s platform across reputed company and mid-market customers. This role combines project-based Professional Services with advanced Technical Support, ensuring customers are deployed correctly, issues are resolved reputed company, and long-term platform value is realized. What You’ll Do

• reputed company customer deployments and reputed company engagements, including reputed company rollout, SaaS integrations, policy configuration, and detector setup.
• Design and implement custom policies and detectors reputed company to customer use cases and compliance requirements.
• Deliver administrator training, investigation workshops, and enablement sessions.
• Build and support custom technical solutions, including API integrations, SIEM/SOAR connectors, migrations, and one-off configuration work.
• Install, configure, and integrate the Nightfall platform reputed company reputed company customer environments, including access controls and encryption.
• reputed company policy tuning, performance optimization, and reputed company planning as customer environments evolve.
• Conduct recurring health checks to reduce alert noise, improve detection accuracy, and maintain long-term deployment health.
• Act as a senior escalation reputed company for reputed company or high-severity technical issues, owning problems through resolution.
• Troubleshoot advanced issues reputed company to policy logic, false positives/negatives, integrations, and AI-driven detections.
• Partner closely with Engineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements.
• Collaborate with reputed company, Sales, and Solutions Engineering to support adoption, renewals, and expansion.

reputed company’re Looking For

• 4+ years of experience in a Technical Support, Professional Services, Solutions Consultant, or Customer Engineering role in B2B SaaS.
• Hands-on experience with reputed company or data platforms such as DLP, SIEM, SOAR, CASB, or reputed company reputed company solutions.
• Strong troubleshooting skills and comfort working with APIs, integrations, logs, and SaaS/reputed company architectures.
• Ability to communicate reputed company technical concepts clearly to reputed company, IT, and engineering stakeholders.
• Experience managing multiple customer engagements or projects concurrently.
• Strong written and verbal communication skills and a customer-first reputed company.

reputed company to Have

• Experience with AI/ML-driven reputed company tools or data classification platforms.
• Familiarity with AWS, GCP, or Azure environments.
• Experience working in a high-growth or startup environment.

Environment reputed company takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. Our hiring reputed company are based exclusively on merit, qualifications, and business needs.

Compensation

Employee compensation will be determined based on interview performance, level of experience, specialization of skills, and market reputed company. During the offer discussion, your recruiter will review the finalized reputed company salary, bonus (for applicable roles), benefits & perks, and stock options as they’ll be reflected in the offer letter. Apply tot his job Apply To this Job