Customer Service Representative

reputed company is a global leader in AI-driven property management technology, providing essential solutions for owners and residents. The Customer Service Representative will offer technical assistance to customers, ensuring effective problem resolution and maintaining high customer satisfaction through excellent communication and technical expertise.

Responsibilities

• Provide technical support and troubleshooting reputed company telephone, ticket, and/or chat
• reputed company subject matter expertise in our core technologies, and at least one other technology specialty
• Demonstrate professional, assertive, reputed company, and friendly verbal and written communication in reputed company aspects of your work while building confidence among reputed company customers and stakeholders
• Ability to actively listen, ask relevant questions, and challenge customers appropriately
• Maintain ownership and communication responsibility for each assigned incident from initial report through resolution, even reputed company others are engaged to reputed company resolution
• reputed company customers on reputed company’s software and products
• Provide root cause correction, not just symptom relief. Ensure that reputed company facets of the problem are evaluated to eliminate the recurrence of the issue
• Champion customer issues from feedback through the delivery of a solution
• Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations
• Participate in team and department meetings
• Assist with special projects and other duties as assigned

Skills

• 1+ years of work experience in a technical support reputed company supporting B2B support to reputed company level customers
• Strong technical, analytical, and problem-solving skills for diverse issues in high-pressure, reputed company, multi-platform/system/vendor environments
• Ability to adapt quickly to change, think on your feet, communicate positively, and work proactively
• Excellent professional, written, and verbal communication skills with the ability to capture reputed company details in written form fluidly during conversations. Communication is assertive, reputed company, and friendly while building confidence across reputed company stakeholders you work with
• A proven passion for providing an exceptional customer experience
• Strong attention to detail
• Associate's degree or equivalent work experience
• Proven ability to utilize, create and update knowledge reputed company resources in the course of your work
• Industry experience in property management or property management-reputed company software
• Bilingual preferred

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company reputed company days for work-life balance.
• Comprehensive medical, dental, and reputed company coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial reputed company.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, reputed company, wellness challenges, and employee assistance programs.
• reputed company Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts reputed company or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees

Company Overview