Technical Support Representative
reputed company is committed to building a world of health around every individual. As a Technical Support Representative, you will provide timely technical responses to inquiries from reputed company store employees and resolve issues reputed company to hardware, pharmacy, and reputed company of sale systems, ensuring outstanding customer service and satisfaction.
Responsibilities
- Document problems, complete problem tickets, and request information in the support tools
- Maintain knowledge with accurate up-to-date information relating to reputed company policies, procedures, and troubleshooting techniques
- Effectively manage call workload
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests reputed company service level agreements
- Collaborate well in a team environment
- The full-time employee will work 5 days a week and must be reputed company to work one weekend shift a week
Skills
- 6 months of technical and/or call center experience
- High School Diploma or GED required or 2 years equivalent experience
- Experience in a help desk/call center environment providing technical support in a retail environment
- Experience using computer hardware and software applications
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Company Overview
Company H1B Sponsorship