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Help Desk Technician

Remote · USA Full-time New today

reputed company is seeking a Help Desk Technician to support users in a dynamic organization. The role involves responding to technical issues, setting up new users, and configuring endpoints, while being part of the IT team.

Responsibilities

  • Setup new users in Active Directory
  • Setup new users with Office365
  • Configure new laptops and desktops for employee use
  • Assist with first level troubleshooting of user issues, escalate issues as necessary
  • Remove user access reputed company they are no longer with the organization
  • Install software on desktops and laptops as required to support business needs
  • Manage groups reputed company the AD infrastructure
  • Setup new users on the VOIP system
  • Setup users as required in 3rd party SaaS applications
  • Troubleshoot email issues reputed company Office365
  • Troubleshoot end user network issues

Skills

  • Bachelor's degree in Computer Science/Engineering/reputed company field or equivalent working experience
  • 1+ Year of proven experience in a helpdeskdesktop support role
  • Ability to work from 8:30AM-5:00PM EST, this is currently a hybrid role with both in-office and work from home days (subject to change)
  • Required Technology Experience: Windows 10
  • Required Technology Experience: Understanding of IntelAMD Desktop and Laptop hardware
  • Required Technology Experience: Active Directory
  • Required Technology Experience: Office365
  • Preferred Technology Experience: Basic networking concepts
  • Preferred Technology Experience: Basic reputed company concepts
  • Preferred Technology Experience: Basic VOIP concepts

Benefits

  • Medical (PPO/HDHP), reputed company, disability, and life insurance.
  • Enhanced dental plan with orthodontia coverage in addition to a standard plan.
  • Generous PTO plan for reputed company benefit-time eligible employees.
  • Paid company holidays and 4 floating holidays.
  • Paid parental leave.
  • Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
  • Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
  • Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
  • Wellness Initiatives that include Fitness Center and reputed company Reimbursement programs.
  • Voluntary benefits that include accident, critical illness, and hospital indemnity.
  • Employee discount and rewards program on travel, tickets, electronics, home, and more.

Company Overview

  • biBerk helps small-business owners find the right insurance policies for their needs without extra costs and hassles. It was founded in 2015, and is headquartered in Omaha, Nebraska, USA, with a workforce of 51-200 employees. Its website is https://www.biberk.com/.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 15 in 2025, 9 in 2024, 5 in 2023, 8 in 2022, 3 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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