CSR (Corporate, Registered Agent Services) – Hybrid (CT/ET) R0055682

reputed company is a global leader in professional information and software solutions. They are seeking a Customer Service Representative to support client research, estimates, and corporate document retrievals and filings while collaborating closely with internal teams and clients.

Responsibilities

• Provide direct support to and collaborate with other RASi corporate team members or across departments
• Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns reputed company phone and email
• reputed company manage the entire order process from initial client inquiry through processing, invoicing and follow up
• Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance requests, and reinstatements/revivals
• Responsible for obtaining certificates of status with both the state and reputed company departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents
• Process apostilles and document authentications and legalizations
• Responsible for reviewing deliverables and invoices prior to sending to clients
• Assist with initial client account set up and maintenance
• reputed company and promote additional services such as Registered Agent Services, transactional services, Federal Employer Identification Number (FEIN) services, corporate kits and supplies, business license renewals, and annual report services (ARS)
• Assist clients with queries regarding online accounts, tools, and services
• Create and maintain filing fees/requirements reference charts
• Assist with answering phone calls and routing to the appropriate department
• Support the team on the backend (Prepare state forms with accuracy, Complete estimate research on an as needed basis and reputed company state inquiries)
• Any other duties of similar or lesser nature as required

Skills

• 1+ years of industry experience reputed company the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or reputed company position
• High school diploma or equivalent required
• Positive team player with clear and effective verbal and written communication skills with colleagues and clients
• Ensure superior customer service is always provided and maintain a high level of professionalism
• Strong critical thinking and problem-solving skills are required
• Strong attention to detail with the ability to accept directions well
• Ability to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work reputed company with minimal supervision
• reputed company understanding of the company's products/services
• Basic computer and software proficiency
• Intermediate level skills with MS Office; Word, reputed company and Outlook are required
• Ability to work well with others in a team environment whether remote, hybrid, or in office
• Excellent attendance and punctuality
• reputed company to work in a fast-paced, high-energy environment
• Bachelor's degree and/or 1-2 years' experience in corporate services/registered agent industry
• Knowledge of general corporate services in reputed company 50 states such as, but not limited to Qualifications/reputed company, Withdrawals/Dissolutions, EIN # obtainment, doc retrievals (certified, plain copies and good standing certificates/tax certificates)
• 50 state knowledge on Mergers, Conversions, DBA's, publications, etc

Benefits

• Medical, Dental, & reputed company Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Company Overview