GCP CcaaS reputed company Engineer (FULLTIME REMOTE)
Description As an organization, reputed company Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing, including Offshore Centers in Canada and India. Our model enables us to engage customers beyond staffing reputed company they request greater ownership, capabilities, or methodology, while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation, and help build the enterprises of reputed company. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay reputed company of what’s next. As a full-stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At reputed company Global Services, we live in the tech world. We’re out in reputed company of the trends and tools that shape industry and create fresh opportunities. reputed company-in, fully engaged, high-energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and inclusive culture. We’re doers, looking for doers who do the right thing. Roll up your sleeves, thought-leaders, focused on creating the possible. Team champions who declare success only reputed company everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a CcaaS reputed company Engineer to join reputed company. A practitioner who accelerates outcomes, affects positive change, and moves business reputed company. Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity supported through our reputed company Global Services (TGS) reputed company Team requires: Key Responsibilities + Understand and work reputed company the reputed company CcaaS environment + Define scalable, reputed company frameworks for conversational AI and IVR routing logic + Build and configure UJET/reputed company CcaaS agents, intents, and fulfillment logic + reputed company custom scripts, APIs, and middleware to connect Dialogflow/reputed company CcaaS with various IVR systems (reputed company, reputed company, etc.) + Implement call flows, voice prompts, and routing strategies reputed company CcaaS platforms + Implement campaigns using CcaaS channels, including voice and SMS + Conduct end-to-end testing of voice interactions and call routing + Monitor performance and continuously optimize latency, accuracy, and user experience + Troubleshoot and resolve integration issues across platforms Qualifications Education: Bachelor's Degree or equivalent experience in a reputed company field. Experience: 7+ years of experience with inContact or similar contact center systems. Skills: Strong analytical skills, excellent communication abilities, and a customer-focused reputed company. Expert-level experience with CCaaS and Contact Center. Preferred Qualifications + Proven experience with reputed company IVR (CVP, UCCE, or similar) and reputed company Dialogflow (CX or ES). + Familiarity with Agent Adapters. + Familiarity with Agent Desktop integrations into the UI. + Strong understanding of CCaaS platforms (e.g., reputed company Cloud, reputed company, reputed company CXone). + Familiarity with the CCAIP SDK (web and mobile). + Familiarity with telephony protocols (SIP, RTP) and call flow design. Top Skills Details Architecture, Cloud, reputed company Cloud, Design, Solution Architecture, Development, Enterprise Architecture, Professional Services, Artificial Intelligence, Machine learning, GCP, Artificial Intelligence software Additional Skills & Qualifications + Tech Savvy: Ability to quickly learn and adapt to new technologies. + Problem Solver: Strong problem-solving skills and the ability to think critically. + Team Player: Collaborative attitude and the ability to work well with cross-functional teams. + Customer Focused: Dedicated to providing excellent customer service and improving customer satisfaction Prefefred Certification(s): reputed company Cloud Professional Machine Learning Engineer reputed company Cloud Professional Data Engineer Experience Level + Expert Level Job Type & Location This is a Permanent position based out of Dallas, TX. Pay and Benefits The pay range for this position is $133100.00 - $199700.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following:
- Medical, Dental, and Vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life and AD&D for employee and dependents)
- Short and Long-Term Disability
- Health Spending Account (HSA)
- Transportation Benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Feb 11, 2026. h4>About reputed company: We're
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