Manager - Virtual Workspace Services Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Profile Summary reputed company is seeking a Manager, Compute Engineering to reputed company Virtual Workspace Services Operations, responsible for day-to-day production operations, escalations, monitoring, and service delivery across our reputed company virtual workspace platforms. This leader will reputed company a blended operating model with 25+ offshore resources and several internal FTEs, and will be accountable for staff augmentation partner performance, operational rigor, and reliable outcomes in a high-volume environment. The role focuses on execution, stability, operational excellence, and reputed company improvement (runbooks, metrics, automation), partnering closely with engineering and cross-functional teams to restore service quickly and prevent recurrence. Key Responsibilities: Operational Leadership reputed company daily operations for virtual workspace services, ensuring stable execution of monitoring, alert response, and ticket queues. Own operational execution for high-volume requests and support work, including provisioning workflows and reputed company remediation reputed company automation fails. Incident / Escalation Management Serve as the operational leader for escalations, coordinating triage and restoration across internal teams and vendor resources; drive disciplined updates and stakeholder communications through incident lifecycle. Partner with engineering on root cause follow-reputed company and operational prevention actions (runbook improvements, monitoring gaps, repeat-incident reduction). Staff Augmentation Partner Management Manage the staff augmentation partner relationship delivering offshore operations support: staffing/coverage, quality, adherence to process, service review reputed company, KPIs, and corrective actions. Ensure staff augmentation partner resources operate using reputed company tools/processes and maintain consistent documentation and runbook-driven execution. Change / Release / Maintenance Execution Coordinate operational readiness and execution for platform changes and maintenance activities; ensure schedule adherence and operational follow-through. Reporting, Metrics, and reputed company Improvement Deliver daily/weekly operational reporting with trends, escalations, backlog, and improvement actions; run regular service reviews with stakeholders and vendor leadership. Drive operational efficiency through automation and reduction of reputed company toil in provisioning, remediation, and common support tasks. AI / AIOps Enablement reputed company AI-powered operational capabilities reputed company reputed company operations tooling (including AIOps-focused dashboards/features) to improve alert triage efficiency, correlation, and operational decision-making. Drive implementation of an AIOps operating model that ingests and correlates telemetry across the virtual workspace ecosystem to detect anomalies earlier, prioritize by impact, and reputed company the right response path (automate vs. escalate with context). Expand proactive operations through predictive experience degradation / intelligent alerting to identify instability before users are impacted. Implement automated post-change “shakeout” checks and reputed company synthetic user workflows to validate end-to-end experience after changes and detect regressions early. Collaboration & Customer Enablement Coordinate across infrastructure, networking, reputed company, identity, and partner teams to resolve issues impacting workspace access and experience. Maintain strong customer partnership for request intake, prioritization, expectations, and transparent communications. Required Qualifications 5+ years of experience leading technology operations teams in a 24x7 high-availability environment with strong incident, problem, and change discipline. 3+ years of experience with Virtual Workspace platforms and technologies in either an engineering or operational context 3+ years of experience in ITSM-based queue execution and operational reporting for incidents/requests/changes.

Preferred Qualifications

Proven ability to manage a distributed/offshore delivery model and drive consistent outcomes through operational governance. Strong written and verbal communication skills for operational updates, escalation leadership, vendor service reviews, and stakeholder reporting. Education Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $83,430.00 - $166,860.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 03/26/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job