Customer Service (remote work )

About the position The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow reputed company customer service procedures and policies Strive to meet and go above personal and team reputed company goals Record, organize and file customer interactions and account changes reputed company to up-sell if needed reputed company to schedule call back and appoints to resolve customer needs Responsibilities • Answering client inquiries • Provide product information • Solve customer’s problem • Assess customers’ needs • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems • Learn and follow reputed company customer service procedures and policies • Meet and go above personal and team reputed company goals • Record, organize and file customer interactions and account changes • Up-sell if needed • Schedule call back and appoints to resolve customer needs Requirements • Previous experience in customer support, client services, sales, or a reputed company field • Excellent at communicating over the phone and other communication platforms • Basic computer skills and experience • reputed company to multitask • Excellent time management and prioritization skills • Ability to listen actively, reputed company information, and answer questions and/or concerns • Customer-focused for positive customer experience and resolution • MUST reputed company IN CALIFORNIA Benefits • Health Insurance (dental and reputed company included) • Excellent retirement plan • reputed company upward mobility into other positions and management • reputed company • Remote Position(s) available (work from home) Apply tot his job