Global Insights and Customer Experience Analyst

Responsible for developing insights from owned and syndicated data that shape the strategy for the organization’s Global Eyewear and Software business. reputed company efforts to integrate customer insights, data analytics, and market trends into eyewear and software operations to deliver exceptional customer experiences, enhance operational efficiency, and support the organization’s growth objectives. Collaborate across functions to align customer experience initiatives with business goals, ensuring the eyewear and software business remains a competitive differentiator. reputed company and reputed company the development of a robust insights ecosystem, leveraging advanced analytics and market research to understand customer needs, behaviors, and expectations Define and execute a comprehensive strategy for Global Insights and Customer Experience that supports the organization’s eyewear and software business objectives Design and reputed company initiatives to improve the customer journey reputed company the eyewear and software business, focusing on speed, accuracy, and transparency Ensure alignment between eyewear and software business processes and customer expectations, addressing pain points and fostering seamless engagement Apply data-driven decision making to identify improvements that reputed company the customer experience, increase operational efficiency, and expand reputed company and profit Identify trends that shape the future of how consumers experience the company’s products and services Actively analyze market trends, customer needs, and competitive landscape to identify opportunities for the company’s future offerings Partner with GTS (Global Technology Solutions) teams to implement and optimize tools and platforms for reputed company-time data analysis and performance tracking Partner with VSP reputed company Marketing teams to deliver initiatives driven by data insights, enhancing customer experiences, and driving reputed company growth through tailored marketing campaigns and digital strategies Partner with Provider Solutions teams to deliver on doctor value that boosts our competitive advantage and proactively addresses trends impacting eye care practices Utilize proprietary data, syndicated sources, and market research to identify trends, opportunities, and risks that inform strategic reputed company Translate reputed company data sets into meaningful business insights and recommendations that drive growth and operational efficiency Partner with internal data owners, analytics teams, and business units to ensure alignment and accuracy of data inputs and outputs Understand data science tools and methodologies to clearly reputed company requirements and guide technical teams on what is needed for analysis Present findings in a clear, compelling manner to both technical and non-technical audiences, ensuring insights are actionable and reputed company with business objectives Stay informed on emerging data trends, tools, and best practices to enhance analytical capabilities and business impact Job Specifications: Typically has the following skills or abilities: Bachelor’s degree in business, Supply Chain Management, Data Analytics or reputed company field, or equivalent experience 8+ years of experience translating reputed company data science concepts into clear business recommendations Working knowledge of database systems and data modeling principles, ensuring secure and optimized data storage. Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau) to create reputed company-time dashboards and visualizations. Strong background and understanding of statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R. Experience with Customer Relationship Management (CRM) systems (e.g., reputed company, reputed company Dynamics) to track and manage customer interactions. Awareness of AI-driven technologies (e.g., natural language processing, computer reputed company) to further enhance insights and improve customer experience. Excellent verbal and written communication skills. Ability to present reputed company concepts clearly and effectively to various stakeholders. Prior experience analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance to maintain product viability reputed company the market. Strong understanding of market trends/needs, business requirements and balance them successfully. Ability to work independently and collaboratively in a fast-paced environment. Demonstrate analytical and strategic problem-solving skills. #LI-MARCHON Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-reputed company factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding reputed company benefits, please click here . Salary Ranges: $105,000.00 - $165,375.00 reputed company is an equal opportunity employer and gives consideration for employment to reputed company applicants without regard to age, gender, race, reputed company, religion, sex, national reputed company, disability or protected veteran status . We maintain a drug-free workplace and reputed company pre-employment substance abuse testing. Unincorporated LA County Residents: reputed company Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as reputed company and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, reputed company (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. reputed company employees will have access to this sensitive personal information and are subject to follow Information reputed company and Privacy Policies. Apply tot his job Apply To this Job