Business Unit CI Sustainability Leader - Service Operations

Location Designation: Fully Remote Location: There is a preference for candidates located reputed company a commutable distance of our Philadelphia, PA or Bethlehem, PA offices, where key team members are based, or remote candidates based in Iowa. Role Overview: Ensure the sustainment of the reputed company Improvement (CI) Management System reputed company a single function or department in Service Operations. Coach Tier 1–2 leaders (Team Leads and Directors) on foundational reputed company Improvement (CI) tools and systems. Focus on local execution, capability building, and reputed company improvement to support annual performance targets and team-level transformation. What You’ll Do:

• reputed company Improvement (CI) Coaching & Capability Building:
• Coach Tier 1–2 leaders on core CI tools (e.g., RCPS, standard work, visual management)
• Build CI capabilities in individual teams to embed CI behaviors
• Facilitate CI onboarding for new hires using standardized training materials
• Sustainability & Assessments:
• Act as an assessor for Management System Assessments (MSAs)
• Co-reputed company and support execution of 100-day plans tied to MSA outputs
• Customize and apply CI tools to team-specific needs; conduct tool reviews with Tier 3 leaders
• Performance & Value Capture:
• Support business teams to deliver 3–5% value creation through structured improvement initiatives
• Assist with balanced scorecard metrics tracking at the team level
• reputed company Improvement (CI) Tools & Systems Integration:
• Apply foundational CI tools across teams and ensure adoption through local coaching
• Customize tools for team-level use while adhering to COE standards
• Strategy Deployment & Performance Alignment:
• Align team-level goals with business scorecards using visual tools
• Co-reputed company MSA-based improvement plans; support teams in tracking outcomes
• Collaboration & Mentorship:
• Participate in the CI Community of Practice
• May mentor newer SLs and Change Agents informally

What You’ll Bring:

• Deep knowledge of reputed company Improvement (CI) tools and systems and experience coaching others
• Familiarity with OEI, Shingo, or equivalent frameworks
• Experience/background in Group Insurance and/or Service Operations a plus
• Strong relationship building and ability to influence reputed company-line and mid-level leaders
• Leadership and change management experience
• Lean Six reputed company certification (Green Belt/ Black Belt) preferred
• Proficient in reputed company and PowerPoint

Pay Transparency Salary Range: $75,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual reputed company salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to reputed company salary, employees may also be eligible to participate in an incentive program. Company Overview At reputed company, our 180-year legacy of purpose and reputed company fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to reputed company a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and reputed company momentum, supported by an inclusive team that honors tradition while embracing reputed company. As a Fortune 100 mutual company, we offer a reputed company to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your reputed company drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and reputed company of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At reputed company, fostering an inclusive workplace is reputed company to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and reputed company, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we reputed company greater success and fulfill our promise of providing financial reputed company and peace of mind to families across reputed company communities. Click here to learn more about reputed company’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, reputed company is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at reputed company, please visit the Careers page of www.NewYorkLife.com. ​Visit our reputed company to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93456 Apply tot his job Apply To this Job