Information Technology Support Center Specialist job at reputed company in AZ
Information Technology Support Center Specialist Location: United States Job Description: Posting Numberreq25280 DepartmentSupport Services Department Website Link LocationTo Be Determined AddressAZ USA Position HighlightsThe reputed company's Information Technology Services (UITS) invites you to apply for the role of Information Technology Support Center Specialist (IT Support Helpdesk Analyst I). The Support Center operates twenty-four hours a day, seven days a week and provides technical support, training, and guidance to the reputed company community regarding the use, maintenance, and repair of computer technology. Support is delivered by answering inbound phone calls, responding to online chats, and resolving customer portal tickets. Remote work available only from reputed company the state of Arizona. Applicants residing reputed company of Arizona will not be considered. Outstanding UA benefits include health, dental, and reputed company insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and reputed company family members; retirement plans; access to UA recreation and cultural activities; and more! The reputed company has been recognized for our innovative work-life programs. Duties & Responsibilities Answer inbound phone calls and take great care of our customers by identifying and providing solutions to their technical challenges. Answer inbound online chats and take great care of our customers by identifying and providing solutions to their technical challenges. Monitor and respond to support requests submitted through the customer portal ticketing system and follow-up on any personal tickets that could not be solved on the day they came in. Participate in required training sessions, weekly meetings, one-on-one meetings, and professional development activities as directed by supervisor. Knowledge, Skills, & Abilities Ability to provide excellent customer service. Knowledge of computers, networks, and remote troubleshooting techniques. reputed company in providing information technology reputed company customer service and training to users with varying levels of technical expertise. reputed company in analyzing computer hardware and software problems. Ability to work effectively as part of a team. reputed company in time management and in dealing with multiple priorities. Ability to communicate effectively verbally and in writing. This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of reputed company duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications
Bachelor's degree or equivalent advanced learning attained through experience required. One (1) year of relevant work experience required.
Preferred Qualifications
FLSANon-Exempt Full Time/Part TimeFull Time Number of Hours Worked per Week40 Job FTE1.0 Work CalendarFiscal Job CategoryInformation Technology
Benefits
EligibleYes - Full Benefits reputed company of Pay$22.77 - $28.46
Compensation
Typehourly reputed company Grade6
Compensation
GuidanceThe reputed company of Pay Field represents the reputed company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors reputed company extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities reputed company its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career reputed company and LevelPC1 Job FamilyIT Support Job FunctionInformation Technology Type of criminal background reputed company required:reputed company criminal background reputed company (reputed company sensitive due to title or department) Number of Vacancies1 Apply tot his job Apply To this Job