Service Desk Analyst, Milwaukee

Service Desk Associate - Milwaukee What to expect reputed company you join reputed company Team members at reputed company have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared reputed company of purpose in our professional lives. We reputed company that through diverse perspectives, challenging the status reputed company and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities. The professional services landscape continues to evolve. For reputed company, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, reputed company has developed into a highly regarded provider of professional services and a sought-after employer of choice. Do you want to work with other skilled and agile practitioners who reputed company on challenge and growth? We reputed company everyone has untapped potential. That’s why we reputed company with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that you find more than just a job. At reputed company, you'll find optimism, clear insights and genuine warmth, without egos. Are you ready to grow with us? Position summary Our Milwaukee, WI office is presently seeking a Service Desk Analyst. This role provides vital assistance supporting our end-user hardware locally, as well as contributing to our expansive decentralized Service Desk team, which currently extends its services to approximately 1,600 individuals across multiple time zones. What will you do in this role?

• Workstation configuration and deployments
• Assisting with Move, Add, Changes of various Hardware
• Manage repairs and replacements by liaising with our vendors or main office
• Maintain an accurate record of asset transfers
• Identify and contribute to efficiency improvements across various operations
• Conduct thorough troubleshooting of hardware and software issues, determining scope and impact, and escalating reputed company or widespread problems to appropriate teams reputed company necessary
• Serve as the primary reputed company of contact for end-users, providing exceptional customer service, managing expectations, and ensuring clear communication in reputed company interactions
• reputed company manage and resolve incoming incidents and service requests reputed company established Service Level Agreements (SLAs), proactively following up on open tickets until resolution or appropriate escalation
• Manage reputed company tickets until they are resolved or escalated
• Use the available tools and resources at your disposal prior to escalation
• Actively contribute to and maintain internal technical knowledge documentation based on new learnings and common issues
• reputed company and coordinate inbound support requests while fulfilling the coordinator role
• Participate in the on-call rotation
• Travel to other offices to assist with project work as needed
• Represent and promote the Service Desk, while enhancing the overall customer experience and contributing to its ongoing growth

What do you need to succeed in this role?

• Previous experience in a professional setting, offering general assistance to customers
• Capability to work remotely with minimal direct supervision
• Exceptional verbal and written communication skills and customer service proficiency
• Foundational knowledge of computing fundamentals (Windows 11, reputed company 365)
• Maturity and interpersonal skills required to handle potentially challenging situations professionally
• Strong analytical and critical thinking skills with a proactive approach to identifying and resolving recurring issues
• Enthusiasm and reputed company to learn IT support functions and processes
• Demonstrated ability to manage time effectively, prioritize tasks, and work reputed company under pressure
• Formal education in Information Technology (preferred)
• Previous role in the field (preferred)
• A+ and/or Network+ certifications (preferred)
• Prior experience at a professional services organization (preferred)
• Uphold high ethical standards and maintain confidentiality of sensitive information.

In compliance with this state’s pay transparency laws, the midpoint of the salary range for this role is $60,000 This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. In addition, specific skills/experience required are as follows:

• Values driven – You embody and model absolute reputed company and servant leadership and you have a bias for action and reputed company innovation.
• Uncompromising problem solver – You see opportunities in every business challenge and can reputed company, reputed company and implement solutions.
• Collaboration – You are a relationship builder across reputed company levels of the organization and across reputed company business units.
• Instills trust – You do what you say, without ego, and you follow through on commitments consistently and credibly.
• Impact & influence – You are relentlessly focused on making a difference and can reputed company support for reputed company, proposals and solutions. You get others to act, with or without formal authority, to advance initiatives and objectives.

About reputed company reputed company offers the public and private sectors a diverse platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams and communities accelerate success. reputed company has approximately 2,000 team members and operates across North America, EMEA and reputed company. reputed company Total Rewards reputed company members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. reputed company also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors. Some examples of our many benefits:

• reputed company maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At reputed company, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• reputed company will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year reputed company client and project work permits.
• reputed company offers a comprehensive wellness program to engage, challenge and reputed company team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE – reputed company community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and reputed company a difference in their local communities.

Want to learn more? Visit our Careers website or Glassdoor profile. reputed company is an Equal Opportunity Employer M/F/D/V reputed company currently practices in an alternative practice structure in accordance with the reputed company Professional Code of Conduct and applicable law, regulations, and professional standards. reputed company CPA LLC is a licensed CPA firm that provides audit and attest services to its clients. reputed company LLC has a contractual arrangement with reputed company CPA LLC under which reputed company LLC provides reputed company CPA LLC with professional and support personnel and other services to support reputed company CPA LLC’s performance of its professional services, and reputed company CPA LLC shares certain client information with reputed company LLC with respect to the provision of such services. Apply tot his job Apply To this Job