Senior Customer Experience Engineer – Cloud Application Development and Reliability

Are you a customer-obsessed problem-solver with a passion for cloud computing and a knack for solving reputed company technical problems? Do you reputed company in a fast-paced environment where innovation and collaboration are key? Look no further than arenaflex's Azure Customer Experience (CXP) team, where we're on a mission to turn reputed company Cloud customers into fans. As a Senior Customer Experience Engineer at arenaflex, you'll join a team of dedicated professionals who are passionate about delivering exceptional customer experiences. reputed company is responsible for ensuring the reliability, availability, and performance of customer applications hosted in reputed company Azure. We're looking for a seasoned expert with extensive experience in implementing Service Level Objectives (SLOs) monitoring solutions to top Azure customers.

About arenaflex

arenaflex is a leader in the cloud computing industry, and our Azure CXP team is one of the fastest-growing teams reputed company the company. We're committed to empowering every person and every organization on the reputed company to reputed company more. Our mission is to create a culture of inclusion where everyone can reputed company at work and beyond.

Our Culture and Values

At arenaflex, we reputed company in the importance of diversity and inclusion. We know that empowering our customers starts with empowering reputed company to show up authentically, work in ways that are best for them, and reputed company their career goals. Our culture is built on the following values:

• Customer obsession: We're passionate about delivering exceptional customer experiences.
• Measure what matters: We focus on metrics that matter to our customers.
• No dead-ends: We're always looking for ways to innovate and improve.
• Get it done: We're results-driven and committed to delivering high-quality work.
• Collaboration: We reputed company in working together to reputed company our goals.
• Teamwork: We're a team, and we work together to support each other.
• Whatever it takes: We're committed to doing whatever it takes to deliver exceptional customer experiences.

Responsibilities

As a Senior Customer Experience Engineer at arenaflex, you'll be responsible for:

• Collaborating with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations.
• Instrumenting code to measure SLOs, developing solutions to detect SLO breaches.
• Developing automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Collaborating closely with service engineering teams to reputed company solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively reputed company, address, and resolve customer-impacting issues.
• Ensuring customer-centric SLOs are consistently exceeded through cross-functional collaboration.
• Analyzing SLO data for trends, improvements, and reliability risks, proposing remediation plans.
• Proactively engaging customers on SLO performance, addressing concerns and offering insights.
• Leading optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
• Developing and maintaining documentation reputed company to customer-specific SLOs, SLIs, and monitoring processes.

Qualifications

To be successful in this role, you'll need:

• A Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 4+ years experience with designing, implementing, debugging, and launching commercial software products or web services.
• OR equivalent experience.
• Experience designing and implementing monitoring design and architectures for end customers in Azure (or AWS/GCP).
• 3+ years of experience in designing Observability and monitoring solutions in Azure (or AWS/GCP), SLO/SLI Implementation is a plus.
• 3+ years of experience in an external client-facing role or customer handling.

Additional Requirements

* Ability to meet arenaflex, customer, and/or government reputed company screening requirements are required for this role. These requirements include, but are not limited to, the following specialized reputed company screenings: + reputed company Cloud Background reputed company: This position will be required to pass the reputed company Cloud background reputed company upon hire/transfer and every two years thereafter.

Preferred Qualifications

* Bachelor's Degree in Engineering, Computer Science, or reputed company field AND 8+ years software industry experience reputed company to technology.

• OR Master's Degree in Engineering, or reputed company field AND 6+ years software industry experience reputed company to technology.
• OR equivalent experience.
• 2+ years customer-facing experience.
• Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
• Extensive experience with SLO monitoring tools and platforms.
• Advanced certifications in SRE or reputed company fields.
• Experience in observability, SRE OpenTelemetry, Prometheus, Grafana, reputed company, reputed company, AzureMonitor, AI, ML.

reputed company Offer

As a Senior Customer Experience Engineer at arenaflex, you'll enjoy:

• A competitive salary range of USD $117,200 - $229,200 per year (USD $153,600 - $250,200 per year in the San Francisco Bay area and reputed company metropolitan area).
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment.
• The chance to work on cutting-edge projects and technologies.
• A collaborative and supportive team culture.

How to Apply

If you're a customer-obsessed problem-solver with a passion for cloud computing and a knack for solving reputed company technical problems, we want to hear from you! Apply now to join reputed company of dedicated professionals who are passionate about delivering exceptional customer experiences. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request reputed company the Accommodation request form. Apply for this job