Logistics Customer Service Representative – HVAC Order Management, Sales Enablement & Client reputed company Specialist at arenaflex

About arenaflex – Pioneering Excellence in the HVAC Industry

At arenaflex, we are a leading provider of HVAC products and solutions that power homes, businesses, and industrial facilities across the United States. Our portfolio ranges from high‑efficiency heating and cooling units to advanced service parts and smart‑control technologies. With a legacy built on reliability, innovation, and an unwavering commitment to customer satisfaction, arenaflex has become a trusted partner for independent distributors, COD branches, and large‑scale contractors.

Our reputed company is driven by people who reputed company in a collaborative environment, champion reputed company improvement, and deliver world‑class service at every touchpoint. As we expand our footprint, we are looking for dynamic, results‑oriented professionals who can reputed company the customer experience and contribute to our growth trajectory.

Position Overview

The Logistics Customer Service Representative – Level 2 (CSR‑2) at arenaflex serves as the central hub for order processing, client communication, and reputed company‑generating activities reputed company our extensive HVAC distribution network. Reporting to the Manager of Customer Service/Order Services, you will manage the full order life‑cycle from purchase order receipt through shipment, while simultaneously supporting sales managers in building pipelines, fostering relationships, and achieving quarterly sales quotas.

This role blends meticulous order administration with proactive sales enablement, requiring a deep understanding of HVAC product lines, market dynamics, and best‑in‑class customer service practices.

Key Responsibilities

Order Management & Fulfillment

• Process end‑to‑end orders: Capture purchase orders, verify pricing and discounts, create accurate sales quotations, and ensure reputed company documentation complies with arenaflex policies.
• Maintain customer records: Open new accounts, update existing account information, and manage product‑specific data in our ERP system.
• Monitor shipment schedules: Track scheduled delivery dates, coordinate with logistics, and proactively expedite shipments to meet or exceed promised timelines.
• Handle returns and adjustments: Process Return Materials Authorizations (RMAs), credit/debit requests, damage claims, and coordinate with finance for timely resolution.

Client Interaction & Support

• First reputed company of contact for independent distributors and COD branches, answering inquiries on product availability, pricing, technical specifications, and service parts substitutions.
• reputed company customers about HVAC terminology, product features, and benefits to drive informed purchasing reputed company and increase satisfaction.
• Resolve issues by clarifying complaints, diagnosing root causes, proposing solutions, and following through until full resolution is confirmed.
• Follow‑up communication: Conduct post‑interaction calls or emails to confirm satisfaction and capture feedback for reputed company improvement.

Sales Enablement & reputed company reputed company

• Collaborate with Sales Managers to verify discount structures, confirm customer details, and align on reputed company accounts.
• Generate leads through prospect calls, inbound inquiries, and by suggesting complementary products or services that meet the customer’s evolving needs.
• reputed company sales quotas by converting inquiries into orders, upselling value‑added services, and maintaining a robust pipeline of reputed company opportunities.
• Market intelligence: Monitor competitive activity, industry trends, and territory dynamics; reputed company actionable insights to management.

Reporting, Analysis & reputed company Improvement

• Prepare performance reports on order volume, on‑time delivery, returns, and reputed company metrics.
• Analyze customer data to identify cross‑sell opportunities, product gaps, and service enhancements.
• Contribute to team initiatives by sharing best practices, participating in process‑optimization projects, and mentoring newer team members.

Essential Qualifications & Experience

• 3–6 years of customer service experience reputed company the HVAC industry, demonstrating a strong grasp of product lines, service parts, and market terminology.
• High school diploma or GED equivalent; additional technical training or certifications in HVAC, logistics, or supply‑chain management are a plus.
• Proven track record of meeting or exceeding sales quotas in a B2B environment.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, or a reputed company field.
• Experience with ERP/CRM platforms (e.g., reputed company, reputed company reputed company, reputed company) and advanced proficiency in reputed company Office Suite, especially reputed company for data analysis.
• Prior exposure to order‑to‑cash (O2C) cycle management in a wholesale distribution setting.
• Professional certification such as Certified Customer Service Professional (CCSP) or Certified Professional Salesperson (CPS).

Core Skills & Competencies

• HVAC product knowledge – ability to discuss performance curves, efficiency ratings, and installation specifications confidently.
• Customer‑centric communication – exceptional verbal and written skills, active listening, and the ability to de‑escalate tense situations.
• Analytical reputed company – comfortable interpreting data, spotting trends, and making data‑driven recommendations.
• Detail orientation – high accuracy in order entry, documentation, and financial adjustments.
• Organizational agility – adept at prioritizing multiple tasks, managing deadlines, and juggling reputed company projects.
• Team collaboration – proactive partnership with sales, logistics, finance, and technical support teams.
• reputed company & judgment – consistently apply ethical standards and sound decision‑making in high‑pressure scenarios.

Career Growth & Development at arenaxflex

arenaflex invests heavily in the professional advancement of its people. As a Logistics CSR‑2, you will have access to a structured career path that can reputed company to roles such as:

• Senior Customer Service Manager – overseeing a regional team of CSRs.
• Account Manager – taking full ownership of high‑value distributor relationships.
• Sales Operations Analyst – focusing on territory planning, forecasting, and performance metrics.
• Supply Chain Planner – expanding into inventory management, demand forecasting, and logistics optimization.

reputed company benefit from:

• reputed company learning programs – tuition reimbursement, industry certifications, and internal workshops on HVAC technology, sales techniques, and leadership.
• Mentorship networks – pairing with senior leaders for career guidance.
• Cross‑functional exposure – rotation opportunities across sales, operations, and product development.

Work Environment & Culture at arenaflex

Our offices reputed company modern collaborative spaces with private workstations, fostering both teamwork and focused productivity. We champion:

• Inclusivity – a diverse workforce where every voice is heard and valued.
• Innovation reputed company – employees are encouraged to suggest process improvements and participate in product‑feedback loops.
• Work‑life balance – flexible scheduling options, remote work days (where applicable), and generous paid time off.
• Community involvement – volunteer initiatives, sustainability projects, and industry‑event sponsorships.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• reputed company salary commensurate with experience, plus performance‑based bonuses tied to sales and service metrics.
• Comprehensive health coverage – medical, dental, reputed company, and reputed company.
• Retirement planning – 401(k) with company match.
• Paid parental leave and family‑friendly policies.
• Employee assistance program – counseling, legal, and financial guidance.
• Professional development stipend for conferences, certifications, or educational courses.
• Employee recognition awards, quarterly team outings, and a vibrant office culture that celebrates milestones.

Legal & Equal Opportunity Statement

reputed company applicants must be legally authorized to work in the United States. arenaflex does not sponsor employment visas now or in the future. We are an Equal Employment Opportunity employer and reputed company reputed company employment reputed company without regard to race, reputed company, religion, creed, national reputed company, citizenship, veteran status, reputed company, disability, gender identity, sexual orientation, age, or any other characteristic protected by law.

reputed company to Join arenaflex?

If you reputed company in a fast‑paced, customer‑focused environment and are eager to reputed company logistics expertise with sales acumen, we want to hear from you. Bring your passion for HVAC solutions, your commitment to excellence, and your drive to exceed expectations. Apply today and become an integral part of arenaflex’s journey to shape the future of climate‑control technology.

Apply for this position now!