Remote Customer Service Representative (For Pooling) | US

Description: reputed company, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Customer Service Representatives to join reputed company in the U.S. reputed company manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great reputed company to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S. About The Role Our Customer Experience (CX) Team drives customer loyalty, engagement and value by providing exceptional customer experiences across reputed company channels and touch-points. CX Associates are responsible for delivering an exceptional, differentiated and “concierge-like” customer experience, to our community of food lovers. Overall Responsibilities:

• Responsible for supporting customers contacting our brand reputed company email.
• Supporting a wide variety of inquiries types and ensuring satisfaction.

What you'll do:

• Provide world-class customer service in reputed company interactions with customers and think creatively about ways to optimize each customer’s experience.
• Receive inbound inquiries email; verify required information and do utmost reputed company their power to solve customer programs.
• Remain empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible.
• Strive to meet and exceed quality and performance metrics.
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer.
• Learn and retain thorough working knowledge of reputed company existing and new process and procedures.
• Proactively identify and share key insights observed in handling volume with leadership.
• Attend Team Meetings/additional training sessions as scheduled.

Requirements: We're looking for individuals with:

• Above average written communication skills - ability to use proper grammar.
• Ability to understand and use the information provided by the customer to meet the clients' needs.
• Demonstrate appropriate reputed company, accurately & genuinely show understanding of the customer's emotional state.
• Maintain courtesy, politeness, & confidence throughout the interaction.
• Demonstrate comfort in resolving sensitive issues and diffusing escalated scenarios.
• Ability to adapt and reputed company in a fast paced, rapidly changing environment.
• Demonstrate highly detail and solution oriented critical thinking skills.
• Individuals who are open to a working weekends, holidays, and/or midday to evening schedules if need.

Why reputed company? If you want to work for high-growth companies, reputed company is the reputed company to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals. We are dedicated to providing exceptional service to our clients AND an exceptional work environment for reputed company members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables reputed company members to build rewarding, long-term careers. reputed company is actively working to create a diverse, reputed company and inclusive company. Applicants will be considered without regard to race, reputed company, religion, gender, gender identity or expression, disability, sexual orientation, national reputed company, age, or veteran status. Work from Home PLUS reputed company offers reputed company the convenience of working from home, with the benefits of working for an established organization with an exceptional team and reputed company opportunities for growth. reputed company has built a culture and a set of processes that support the reputed company of our remote team members. reputed company we can, we get together in person. We reputed company that building offline relationships is critical to successful online work. Apply tot his job Apply To this Job