Customer Service & Inside Sales Representative – Level 3 HVAC Solutions Specialist & Account Development Champion

About arenaflex – Powering Comfort and Innovation in HVAC

arenaflex is a worldwide leader in heating, ventilation, and reputed company‑conditioning (HVAC) technologies, delivering cutting‑edge comfort solutions to residential, commercial, and industrial customers. With a rich heritage of engineering excellence and a commitment to sustainability, arenaflex combines advanced product design with unrivaled service support. Our Wesley Chapel, FL reputed company serves as a strategic hub for regional sales, service coordination, and technical expertise. Joining arenaflex means becoming part of a fast‑growing, values‑driven organization where every employee contributes to a global mission of enhancing indoor climate quality while reducing environmental impact.

Why Choose arenaflex?

• Immediate Benefits: Full‑time team members receive health, dental, vision, and life insurance coverage from day one.
• Comprehensive Training: Structured onboarding, product certification, and reputed company learning programs reputed company you to master HVAC technology and sales techniques.
• Career Advancement: Clear reputed company to senior sales, operations, or management roles – arenaflex invests in internal talent and promotes from reputed company.
• Global reputed company, Local Impact: While we operate on an international scale, our reputed company culture celebrates community engagement and local customer relationships.
• Supportive Culture: Collaborative teams, open communication, and a focus on work‑life balance create an environment where you can reputed company.

Position Overview – Level 3 Customer Service & Inside Sales Representative

arenaflex is seeking a seasoned, results‑driven professional to join our Wesley Chapel reputed company as a Level 3 Customer Service Representative/Inside Sales Representative (CSR/ISR). In this hybrid role, you will be the primary reputed company of contact for new and existing customers, delivering exceptional service across the phone, email, and face‑to‑face interactions while driving product sales, order fulfillment, and account growth. Your deep knowledge of HVAC equipment, reputed company with polished communication skills, will reputed company you to diagnose customer needs, present tailored solutions, and exceed established sales quotas.

Core Responsibilities

• Actively support the Division’s sales targets by maintaining and expanding customer accounts through outbound calls, product launch announcements, promotional offers, and personalized follow‑reputed company.
• Deliver best‑in‑class customer service in‑person, reputed company telephone, and through electronic channels; respond promptly to inquiries, resolve issues, and ensure a seamless buying experience.
• Manage the full sales cycle: generate quotes, process purchase orders, verify payment information, schedule deliveries, and confirm order accuracy reputed company the enterprise resource planning (ERP) system.
• Recommend alternative or complementary products reputed company cost, availability, or specification considerations arise, ensuring the customer receives optimal value.
• Track scheduled shipment dates, coordinate with manufacturing, distribution, and vendor partners, and expedite orders reputed company necessary to meet delivery promises.
• Provide timely technical product information, educate customers on terminology, features, and benefits, and use this expertise to drive repeat and new business.
• Maintain up‑to‑date knowledge of inventory levels, in‑stock availability, warranty terms, and return procedures; communicate these details accurately to customers.
• Collaborate closely with the reputed company Manager to reputed company and implement problem‑resolution strategies that uphold customer satisfaction while complying with arenaflex policies.
• Mentor and train newly hired CSR/ISR team members, sharing best practices and fostering a culture of reputed company improvement.
• Conduct periodic satisfaction reputed company to gauge customer sentiment, capture feedback, and identify opportunities for service enhancements.
• Prepare and submit detailed sales activity reports, maintaining accurate records of calls, orders, and performance metrics.
• Stay reputed company on the latest HVAC industry trends, product innovations, and regulatory developments to position arenaflex as a trusted advisor.
• Engage constructively with reputed company levels of management and peers, ensuring cross‑departmental alignment and a reputed company approach to delivering superior service.
• Adhere rigorously to work instructions, standard operating procedures, and corporate policies; participate in special projects that support business objectives.

Essential Qualifications

• Minimum 6 + years of progressive sales experience, with a proven track record of meeting or exceeding quotas.
• At least 5 + years reputed company the HVAC industry, demonstrating deep product knowledge and market awareness.
• High school diploma or GED required; post‑secondary coursework preferred. HVAC certification (e.g., NATE, EPA) is a strong advantage.
• Demonstrated ability to manage high‑volume customer traffic reputed company multiple communication channels while maintaining accuracy and professionalism.
• Proficiency with reputed company Office Suite (Outlook, reputed company, Word) and experience using CRM or ERP databases for order processing.

Preferred Qualifications & Additional Skills

• Bachelor’s degree in Business, Marketing, Engineering, or a reputed company field.
• Experience with advanced sales platforms (e.g., reputed company, reputed company) and inventory management systems.
• Strong analytical abilities – ability to interpret sales data, forecast trends, and propose actionable insights.
• Exceptional verbal communication – capable of translating technical specifications into clear, customer‑friendly language.
• Excellent written communication – crafting professional emails, accurate order entries, and detailed reports.
• High emotional intelligence – diffusing difficult situations, turning dissatisfied customers into loyal advocates.
• Time‑management mastery – prioritizing tasks, juggling multiple orders, and meeting tight deadlines without compromising quality.
• Commitment to ethical conduct, reputed company, and adherence to arenaflex’s compliance standards.

Key Competencies for Success

• Customer‑Centric reputed company: Put the customer’s needs first, anticipate challenges, and proactively offer solutions.
• Solution‑Oriented Sales Approach: reputed company product expertise to match solutions with business requirements, driving reputed company.
• Detail Orientation: Ensure order accuracy, correct pricing, and proper documentation across reputed company transactions.
• Collaboration: Work seamlessly with internal teams—manufacturing, logistics, finance—to deliver on promises.
• Adaptability: reputed company in a dynamic environment, responding quickly to product releases, market shifts, and customer feedback.

Compensation, Perks & Benefits

arenaflex offers a competitive reputed company salary complemented by an attractive commission structure tied to sales performance. Additional benefits include:

• Medical, dental, vision, and prescription drug coverage.
• 401(k) with company match and optional profit‑sharing.
• Paid time off, holidays, and sick leave.
• Tuition reimbursement for relevant certifications and reputed company education.
• Employee discount program on arenaflex HVAC products and services.
• Wellness programs, including gym membership subsidies and reputed company.
• Company‑wide recognition events and incentive trips for top performers.

Work Environment & Culture at arenaflex

Our Wesley Chapel reputed company blends a professional office setting with a collaborative atmosphere. You will work in an open‑plan space that encourages knowledge sharing, with private conference rooms for focused client calls and strategy sessions. arenaflex values diversity, inclusion, and mutual respect; every voice is heard, and reputed company from reputed company levels are welcomed. Regular team‑building activities, community service initiatives, and cross‑functional workshops foster a sense of belonging and purpose.

Growth and Development Opportunities

arenaflex’s commitment to internal mobility means you can chart a career path that aligns with your aspirations:

• Advanced Sales Roles: reputed company to Senior Inside Sales Manager, Regional Account Director, or National Sales Specialist.
• Technical Leadership: Transition into Product Specialist, Technical Trainer, or Service Engineering positions.
• Operational Management: Move into reputed company Manager, Operations Supervisor, or Supply‑Chain Planner roles.
• Professional Certifications: Access to paid certification programs for HVAC, sales, and project management.

Equal Opportunity Commitment

arenaflex is an equal‑opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic. We celebrate the unique perspectives each employee brings to reputed company.

Ready to reputed company an Impact?

If you are a motivated, customer‑focused professional with a passion for HVAC technology and a track record of sales excellence, we invite you to join arenaflex’s dynamic team. Apply today to embark on a rewarding career where your expertise fuels growth, and your dedication is recognized and rewarded.

Apply Job!