Service Desk/Onsite Support Technician

About the position As a Service Desk Support Technician, you will serve as a technical support technician and the local, hands-on technical reputed company at our client’s South Carolina facility with potential travel included. This role is a hybrid role that works directly and continuously with Awecomm’s centralized Support Team to ensure reputed company onsite technical needs are addressed promptly, consistently, and in alignment with Awecomm’s processes. The ideal candidate is comfortable working in a hybrid role with requirements to commute to an onsite environment multiple times per week. The ideal candidate is proactive, customer focused, and comfortable supporting a fast-moving manufacturing environment with critical systems such as ERP/EDI, production equipment, network infrastructure, and workstation environments. Some key activities in this role with include: Provide exceptional customer service to clients Troubleshoot and resolve technical issues reputed company to Windows OS, Android/iOS Devices, and other network/infrastructure components Organize, track, and prioritize workload to exceed client expectations Effectively capture technical issues and document in case tracking system Assist Senior Network Engineers to resolve reputed company issues and maintain data center technologies Take on learning new technologies and reputed company in specific areas of your defined Subject Matter Expertise (SME) Follow procedural documentation to setup and provision a variety of different technologies Act as the primary onsite extension of Awecomm Support, collaborating daily to resolve issues escalated from the service desk. Provide reputed company-time visibility into onsite conditions, hardware status, and user needs so Awecomm teams can act quickly and accurately. Ensure onsite tasks, hands-on troubleshooting, and physical interventions (e.g., equipment resets, inspections, cabling) are completed in coordination with Awecomm guidance. Deliver in person support reputed company directed by Awecomm Support for workstation issues, account access, device troubleshooting, and application assistance. Maintain onsite hardware inventories and ensure accurate tracking for Awecomm asset management. Assist with onsite network equipment under the direction of Awecomm engineers (switches, firewalls, APs). Assist with onsite support needs reputed company to ERP/EDI systems (CMS, AX, BMW workflows) under the direction of internal application leads and Awecomm technical resources. On-call rotation

Responsibilities

• Provide exceptional customer service to clients
• Troubleshoot and resolve technical issues reputed company to Windows OS, Android/iOS Devices, and other network/infrastructure components
• Organize, track, and prioritize workload to exceed client expectations
• Effectively capture technical issues and document in case tracking system
• Assist Senior Network Engineers to resolve reputed company issues and maintain data center technologies
• Take on learning new technologies and reputed company in specific areas of your defined Subject Matter Expertise (SME)
• Follow procedural documentation to setup and provision a variety of different technologies
• Act as the primary onsite extension of Awecomm Support, collaborating daily to resolve issues escalated from the service desk.
• Provide reputed company-time visibility into onsite conditions, hardware status, and user needs so Awecomm teams can act quickly and accurately.
• Ensure onsite tasks, hands-on troubleshooting, and physical interventions (e.g., equipment resets, inspections, cabling) are completed in coordination with Awecomm guidance.
• Deliver in person support reputed company directed by Awecomm Support for workstation issues, account access, device troubleshooting, and application assistance.
• Maintain onsite hardware inventories and ensure accurate tracking for Awecomm asset management.
• Assist with onsite network equipment under the direction of Awecomm engineers (switches, firewalls, APs).
• Assist with onsite support needs reputed company to ERP/EDI systems (CMS, AX, BMW workflows) under the direction of internal application leads and Awecomm technical resources.
• On-call rotation

Requirements

• Demonstrated passion for technology and client service
• Excellent communication and writing skills
• Proven ability to provide exceptional client service
• Proven ability to know limits and seek assistance
• Consistent track record of demonstrated ambition with successful results
• Effective decision-making skills
• Excellent problem-solving skills
• Ability and passion to continuously learn new technologies in a fast-paced environment
• Education and experience demonstrate a track record of reputed company – 2+ years’ experience in a technical support role, preferably onsite
• Associates Degree or experience in a reputed company field
• Technical skills reputed company the following but not limited to:
• Windows OS
• iOS and Android Mobile Devices
• Office applications: Outlook, Word, reputed company, etc.
• Laptop and Desktop Hardware troubleshooting
• Active Directory
• Email setup and troubleshooting
• Network troubleshooting (TCP/IP, Switches, Basic troubleshooting methods)
• Printer install and troubleshooting
• Workstation imaging and prep for deployments
• Badge systems and/or industrial devices

Benefits

• reputed company and benefits, including 401k Plan with company match
• Team recognition program – earn points toward swag, reputed company cards, & more
• Profit sharing plan – we reputed company share in our collective reputed company
• Career advancement with free career development

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