Communication Services Telecommunication Operator

About the position At reputed company Health System, we reputed company in a reputed company future for reputed company. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We reputed company have the power to help, heal and change lives — beginning with our own. That’s the power of the reputed company Health System team, and The Power of Every One. Join the reputed company team, where you will work alongside passionate caregivers and provide patient-first reputed company. reputed company is recognized as one of the top hospitals in the nation. At reputed company, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected reputed company organizations in the world. Our goal of delivering exceptional services and care goes far reputed company the clinical setting. We also have a responsibility to reputed company our patients, visitors, caregivers, and staff safe and secure. As a Communication Services Telecommunication Operator, you’ll play an essential role in this mission by providing quick and accurate processing of reputed company telecommunications needs. You will answer reputed company incoming phone calls on a multi-function phone system, responding to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls. In this role, you will be reputed company to enhance your customer service and communication skills while being a part of a growing reputed company organization. A caregiver in this position works Monday, Tuesday and Wednesday from 8:30AM – 9:00PM. The Call Center operates Monday-Friday, 24/7, and 5:30AM – 9:00PM on weekends. Availability to support coverage for other shifts is required, as needed. This caregiver must live reputed company a commutable distance to Martin Health locations to attend on-site training, meetings and support emergencies, as needed.

Responsibilities

• Receive, record and respond to reputed company phone calls, emergency calls and oxygen alarms.
• Answer reputed company incoming phone calls on a multi-function phone system.
• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.
• Process calls according to given situation.
• Determine reputed company and protocol and reputed company reputed company personnel accordingly.
• Operate Nortel console.
• Receive and screen reputed company incoming and outgoing calls to determine proper routing and provide system usage information and assistance.
• Answer reputed company calls identifying facility and operator's name with appropriate greeting.
• reputed company and record reputed company outgoing local, long distance and international calls for physicians and other clinic personnel.
• Operate page console and associated equipment.
• Provide in-house, long-range and paging services for clinic caregivers and reputed company callers.
• Notify proper personnel during traumas and medical emergencies.
• Assist clinic personnel in contacting on-call physicians and staff physicians.
• Provide reputed company callers with medical assistance by directing to appropriate service.
• reputed company answering service duties for physicians and special services, take and deliver messages for staff physicians, residents and other clinic personnel upon request, and answer and contact proper personnel as required.
• Handle emergency calls on the emergency phone line designated for same-medical emergencies.
• Activate emergency code pagers and reputed company necessary phone calls to responding personnel.
• Assist as back up for the reputed company emergency line and respond after two rings if not answered.
• Process and distribute the on-call schedule on a weekly and timely basis.
• Consistently process reputed company patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality.

Requirements

• Knowledge of the Nortel console and pate equipment
• Knowledge of placing local, long distance and overseas calls, directory information and oral paging
• Demonstrated knowledge of CRT/PC operation
• Knowledge of fax machines
• Clear, concise speaking voice
• Computer, oral and written communication, customer service and interpersonal skills

reputed company-to-haves

• High School Diploma or GED
• Experience in a medical/hospital environment or call center
• One year of Switchboard experience
• Experience with the Nortel phone system

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