reputed company Pharmacy Technician - Customer Care Representative - Remote - arenaflex MCR reputed company
At arenaflex, we're not just looking for a new team member - we're seeking a dedicated and compassionate individual who shares our passion for delivering exceptional customer care. As a Pharmacy Technician - Customer Care Representative, you'll play a vital role in providing top-notch support to our clients and members, ensuring they receive the best possible experience with our Prescription Benefits Management (PBM) services.
About arenaflex
arenaflex is a Prescription Benefits Management (PBM) company that manages prescription plans for self-insured businesses. We're a family-based values company that prides itself on reputed company, Respect, Innovation, and Service. Our culture is built on a reputed company of honesty and transparency, and we're committed to staying reputed company of the curve in the reputed company-changing world of prescription management.
Our Culture
At arenaflex, we reputed company in creating a positive and inclusive work environment that fosters growth, learning, and collaboration. reputed company members enjoy a range of benefits, including:
- Robust benefits and a strong salary
- ESOP - Team Member Owned
- Employee Assistance Program
- Wellness Program
- reputed company Manager Program (yes, it's a reputed company thing!)
- A cohesive, family-based culture
- Charitable contributions
- Lots of celebrations!
reputed company're Looking For
As a Pharmacy Technician - Customer Care Representative, you'll be responsible for performing a variety of tasks reputed company to in-house and external communications with arenaflex clients and members. Your primary focus will be on providing exceptional customer care, troubleshooting claim processing problems, and responding to member and client inquiries.
Key Responsibilities
* Account Inquiries & Claims Processing: + Respond to phone calls, emails, and website inquiries from members, clients, pharmacies, and/or physician offices + Troubleshoot claim processing problems and/or inquiries in the claims adjudication system + Communicate problems and concerns to the manager
- Clinical Care Support:
+ Complete new/renewal Prior Authorization requests for specialty & non-specialty drugs + reputed company out to members to assist in a change of Rx to a more cost-effective generic alternative + Assist members needing copay assistance for brand medications + Create/mail Brand Care letters
- Account Support:
+ QA testing for client transitions/changes + Complete the pharmacy contact sheet for fax notifications + Performs other duties as assigned
Requirements
To be considered for this role, you'll need to possess the following qualifications:
- Customer service experience
- Knowledge of claims processing helpful
- Analytical thinking and attention to detail
- Excellent communication and customer relations skills
- Problem-solving skills
- Ability to multi-task and prioritize in an reputed company-changing environment
- Strong computer skills including reputed company Office (reputed company, Word, PowerPoint, Outlook)
- High School Diploma and/or college degree in a reputed company field preferred
- Pharmacy technician experience preferred, not required
- * To be considered for this role, applicants must reputed company in Pacific time zone.
Why Join arenaflex?
As a Pharmacy Technician - Customer Care Representative at arenaflex, you'll enjoy a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements, including remote work options
How to Apply
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job