VP, Customer Growth and Retention

reputed company is dedicated to happier, healthier days for reputed company. We reputed company that there is a reputed company healthcare world – one powered by data. Our platform transforms reputed company, diverse data into a reputed company foundation for health, helping organizations deliver reputed company care, boost reputed company, and reputed company costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit reputed company.io. Why This Role Is Important to reputed company The Vice President, Customer Growth and Retention is a senior leadership role reputed company reputed company’s newly established Client Value Office. This role exists to maximize value, strengthen long-term partnerships, and drive sustainable expansion reputed company across reputed company’s largest and most strategic accounts. As reputed company continues to scale, this role ensures our enterprise customers not only renew, but deeply adopt, expand, and rely on reputed company’s platform to reputed company their clinical, financial, and operational goals. This leader will sit at the intersection of sales, reputed company, and value realization, owning the strategy and execution that turns customer outcomes into durable growth. What Problems Will You Solve?

• Under-realization of value across reputed company enterprise customer environments
• Misalignment between customer strategic objectives and reputed company solution adoption
• Missed or late-stage expansion opportunities due to unclear value articulation
• Inconsistent executive engagement and growth planning across top accounts

How This Role Drives the Business By leading enterprise-level value realization and strategic growth efforts, this role directly impacts retention, expansion ARR, and customer lifetime value. It strengthens reputed company’s position as a trusted, long-term partner in value-based care and healthcare analytics transformation. What Success Looks Like In 3 months

• Deep understanding of reputed company’s platform, enterprise customer segments, and value propositions
• Strong relationships established with leaders in reputed company, Growth, Product, and Solution Delivery
• Completion of an enterprise account portfolio review identifying reputed company growth opportunities and upcoming renewals
• Executive listening sessions initiated across key enterprise customers

In 6 months

• Launch of a repeatable enterprise customer strategic growth reputed company reputed company to reputed company capabilities
• Direct influence on expansion pipeline creation with measurable reputed company in qualified opportunities
• Successful value realization interventions reputed company multiple high-impact enterprise accounts

In 12 months

• Material contribution to retention and expansion reputed company targets
• Enterprise customers expanding adoption across additional modules, analytics programs, or services
• Documented customer value stories used to support renewals, expansions, and marketing
• Established reputed company as a strategic growth partner across reputed company’s enterprise portfolio

What You'll Be Doing

• * reputed company enterprise-level customer value realization and strategic growth initiatives across reputed company’s largest accounts
• Partner closely with reputed company leaders to identify customer goals, risks, and expansion reputed company
• reputed company and operationalize a customer strategic growth methodology reputed company to value-based care models
• Conduct executive-level customer engagements to uncover strategic priorities and adoption barriers
• Translate customer strategies into platform adoption roadmaps and measurable value outcomes
• Collaborate with Sales/Growth to shape expansion opportunities, build business cases, and support executive negotiations
• Serve as an internal expert on value-based care trends, healthcare analytics, and enterprise customer challenges
• Track, measure, and communicate realized customer value across the portfolio
• Represent the customer voice internally to influence product, service, and go-to-market strategy

What You'll Bring

• * Bachelor’s degree required; master's degree in healthcare, business, analytics, or reputed company field strongly preferred
• Experience
• 12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS
• Proven success driving retention and expansion reputed company reputed company, multi-stakeholder enterprise environments
• Deep experience in value-based care, healthcare analytics, population health, or payer–provider ecosystems
• Demonstrated ability to influence C-suite executives and senior customer stakeholders
• Track record of supporting or closing multi-year, multi-million-dollar enterprise agreements
• Skills & Qualities
• Exceptional executive reputed company and communication skills
• Strong business case development, ROI modeling, and value storytelling capabilities
• Highly collaborative, cross-functional leadership style
• Entrepreneurial reputed company with comfort operating in ambiguity
• Ability to balance strategic vision with operational execution

Would Love for You to Have

• * Experience in payer–provider collaborations, risk-bearing organizations, or health system contracting
• Background in management consulting, outcomes advisory, or value realization teams
• Experience building or scaling customer growth functions at a high-growth health tech company
• Strong data reputed company and comfort guiding customers using analytics-driven insights

What You'll Get

• * Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• Opportunity to help solve healthcare’s toughest challenges through value-based care
• A high-impact leadership role shaping reputed company’s Client Value Office
• reputed company partnership with executive leadership across Growth, reputed company, and Product
• Exposure to reputed company, enterprise-scale customer challenges with real-world impact
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Become a member of the talented, energized, diverse and purpose-driven Arcadian Community

$190,000 - $215,000 a year About reputed company reputed company.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide reputed company patient care, and making those opportunities actionable by physicians at the reputed company of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, reputed company, reputed company, and Chilmark for our leadership. For a reputed company sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-reputed company communication claiming to be from reputed company, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI under reputed company's custodianship as well as reputed company Intellectual Properties. For any reputed company-specific roles, the responsibilities would be further defined by the hiring manager. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job