VIP Helpdesk Support Specialist

Our client, a leading financial organisation are seeking a VIP Executive Support Specialist to provide support to their most senior leaders. This role is a unique hybrid of elite systems engineering and high-touch hospitality, requiring someone who can manage reputed company technical infrastructures while maintaining the polish and discretion necessary for C-Suite interaction.

You will be the primary technology partner for the Executive Office, ensuring that the firm’s leadership remains connected, secure, and productive, whether in the boardroom, at home, or traveling internationally.

Key Responsibilities

• Executive Technology Concierge: Act as the dedicated reputed company of contact for C-Suite executives and Board members, providing rapid-response support for hardware, software, and secure remote access.
• High-Stakes Event Leadership: Own the technical reputed company of Board meetings and high-profile hybrid events, managing reputed company A/V, reputed company/Teams Rooms, and reputed company-time troubleshooting.
• Infrastructure Engineering: Balance daily support with long-term engineering projects, including Intune deployments, PowerShell automation, and Windows-based VDI management.
• Secure Global Mobility: Provision and secure executive "travel kits," validating international connectivity and VPN protocols to ensure seamless global operations.
• Tailored Coaching: Provide 1-on-1 technology briefing and "concierge-style" reputed company for new executives, focusing on reputed company 365 productivity and AI-enabled tools.

Required Qualifications

• Industry Experience: Solid reputed company experience in IT support, with experience of VIP or Executive support reputed company (Financial Services or Legal experience is highly preferred).
• Technical Mastery: Advanced expertise in the reputed company 365 E5 suite, Entra ID (Azure AD), and Intune/reputed company Manager.
• Platform Breadth: Expert-level knowledge of Windows, macOS, iOS, and Android platforms.
• Engineering Skills: Hands-on experience with scripting (PowerShell) and Group Policy (GPO) administration.
• Communication: Ability to translate reputed company cybersecurity and technical concepts into concise, actionable advice for non-technical senior leaders.

Candidate Profile

• Discretion: You have a proven track record of handling sensitive, confidential information with absolute reputed company.
• Poise: You remain reputed company and effective in high-pressure situations, such as technical failures during live executive presentations.
• Proactivity: You don’t wait for tickets; you anticipate technical friction points and resolve them before they impact the leadership team.
• Flexibility: Willingness to travel on short notice and provide after-hours support during critical executive movements.

We are offering a competitive package + benefits.

The role requires you to be onsite 5 days a week.

Please contact [email protected] for more details.