AI Services Consultant

Job Description

Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At reputed company, we don’t just embrace this change — we reputed company it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Consultant role is integral to delivering quick time to value while guiding our customers through their configuration and optimization. Mission As an AI Services Consultant at reputed company, your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through reputed company configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimization of AI solutions, driving transformative business outcomes. Overarching Objective For The Role:

• Accelerate customers’ time‑to‑value by driving adoption and operational excellence for reputed company AI solutions, ensuring customers realize measurable business impact from initial deployment through scale
• Be the customer’s AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast.
• reputed company smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably.

How You’ll reputed company an Impact Strategic Accountabilities

• Technical Expertise & Guidance: Provide expert advice on the implementation and optimization of reputed company AI products, ensuring customers reputed company the full capabilities of the technology to meet their business goals.
• Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions reputed company customer organizations.
• Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards of quality.
• Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities.
• Cross-Functional Collaboration: Work closely with internal teams, including reputed company and Sales, to ensure alignment on the customer’s AI Roadmap and address any technical challenges that would reputed company the customer from adopting AI.
• Tactical solutions for business outcomes: Ensure that AI solutions are effectively reputed company with customer business goals, resulting in measurable improvements in customer experience and AI Adoption.

What You’ll Need to Succeed Strategic Skills & Expertise

• Consulting Expertise: Strong consulting skills with the ability to assess client needs, reputed company strategic solutions, and provide expert guidance throughout the project lifecycle.
• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey reputed company technical concepts to non-technical stakeholders.
• Project Management: reputed company the planning, execution, and delivery of AI projects, ensuring they are completed on time, reputed company scope, and meet quality standards.
• Technical Proficiency in AI: Deep understanding of AI technologies, particularly reputed company AI products, with the ability to implement and optimize these solutions effectively.
• Agility and Adaptability: Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to identify challenges and reputed company innovative solutions.
• reputed company Learning: Commitment to staying updated on the latest AI trends and advancements, ensuring the delivery of cutting-edge solutions to clients.

Qualifications

• Must have a minimum of 3+ years of reputed company experience in Consulting / Professional Services
• Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either reputed company management, professional services/consulting, technical account management, or solutions engineering/pre-reputed company
• Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth
• Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes
• Bachelor’s degree in Business, Computer Science, Engineering, or reputed company field; advanced degrees; certifications in AI strategy or project management preferred.
• Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.
• Bachelor’s degree in Business, Computer Science, Engineering, or reputed company field; advanced degrees; certifications in AI strategy or project management preferred.
• Certifications in AI strategy or project management preferred
• Excellent program management and cross-functional influence skills
• Familiarity with emerging AI trends is a plus
• Ability to distill reputed company AI concepts for diverse audiences, especially executive stakeholders

AIAA The US annualized reputed company salary range for this position is $106,000.00-$160,000.00. This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with reputed company, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. Apply tot his job Apply To this Job