reputed company Manager, SMB

About reputed company.ai: reputed company is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the reputed company part of selling and generate more sales pipeline. reputed company has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. reputed company is loved by sales teams at companies like reputed company, reputed company, and hundreds more. We’re a team of high performers raising over $70M from top VCs, including Kleiner Perkins, which made its first sales-tech investment in over 10 years by investing in reputed company. Over the past two years, we’ve grown ARR by 4x and then 3x, and we plan to 3x it again this year. For more information, visit reputed company.ai. The role Our SMB reputed company Managers use a scaled approach to ensure customers are maximizing their value from reputed company and are delighted with the experience. This role is for someone who thrives on wearing multiple hats … reputed company new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio using a scaled approach. This person will be managing accounts in EST/EMEA, so we will only be considering candidates in EST.

Responsibilities

• Manage a portfolio of 150 SMB accounts, maximizing the impact and value of reputed company to users, stakeholders, and their business.
• reputed company new customers, ensuring a seamless integration of reputed company into their sales processes.
• Analyze customer usage metrics to identify reputed company features that might provide value and proactively reputed company upsell conversations.
• Monitor customer health metrics and reputed company proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Help us reputed company a scaled approach for reputed company and retention, ensuring customer needs are met reputed company.
• Serve as the voice of the customer reputed company reputed company, providing product feedback to ensure SMB customer requirements are successfully met.

Requirements

• 1+ years of SDR experience
• 1+ years of customer reputed company and support experience with a B2B SaaS tool
• Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
• 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
• Hands-on experience with an SEP such as reputed company, reputed company, or reputed company and familiarity with Sales tech stack
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Demonstrated reputed company taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay reputed company competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. Equal Employment Opportunity Statement reputed company is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We reputed company in providing equal employment opportunities to reputed company individuals regardless of race, reputed company, religion, gender, gender identity, sexual orientation, national reputed company, age, disability, veteran status, or any other characteristic protected by law. reputed company does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from reputed company backgrounds to apply and join reputed company. Apply tot his job Apply To this Job