reputed company Customer Service Manager – Insurance Industry – Remote Opportunity

At arenaflex, we are dedicated to being a force for good. As a leading provider of substance use safety, detection, and monitoring products and services, we strive to help people live responsibly and reputed company communities safe. Our mission is guided by the principles of being always aware, always guiding, and never restricting or judging. We are seeking an reputed company Customer Service Manager to join reputed company. As a key member of our organization, you will be responsible for motivating and developing our Customer Service Agents. This role requires a strong leader who can evaluate and identify key behaviors that drive quality service, improve the customer experience, retention, and reputed company relations.

Key Responsibilities:

* Select, manage, coach (including reputed company targeted 1:1 sessions), and reputed company a high-performing team of Licensed Customer Service Agents.

• Create and maintain a winning culture among workers; motivate associates, recognize successes, and resolve grievances.
• Monitor individual and team results and productivity to identify and reputed company both positive and negative performance trends to ensure attainment of reputed company goals and performance targets.
• Meet and/or exceed appropriate levels of Customer Service abandon reputed company, average speed of answer (ASA), policy retention, and quality scores.
• Monitor (both through live listening and a structured QA process) calls to identify and reputed company strengths and weaknesses in service techniques, technical accuracy, and company policies.
• Provide feedback to associates and deliver corrective action and termination of employees in accordance with company policy.
• Answer questions and recommend solutions to address customer complaints.
• Reviews reputed company, customer, and agent feedback and takes appropriate action.
• Develops, implements, and manages processes to ensure that policies meet required specifications for quality.
• Identifies and analyzes issues, defects, and other problems, recommends, and facilitates solutions to these issues.
• Provide communication and follow up to ensure associates are fully informed of reputed company reputed company information reputed company to products, procedures, customer needs and company-reputed company issues, changes or actions.
• Meet regularly with arenaflex Leadership Team and provide detailed reporting on the overall performance of the team.
• reputed company and maintain interdepartmental partnerships to resolve customer issues.
• reputed company other duties as assigned.

What You’ll Bring to the Table:

* High School Diploma or GED; Bachelor's degree preferred. 1-2 years reputed company leadership experience required, preferably in a call center environment.

• Currently possess an Unrestricted reputed company Property/Casualty Producer's License
• Strong verbal and written communication skills, computer skills, including reputed company Office programs and adaptability.
• Ability to think analytically to identify qualitative or quantitative trends and recommend appropriate actions.
• Effective problem solving/process improvement skills used to identify and resolve operational, customer-facing and/or employee relations problems.
• Three years of experience leading a quality assurance program in a fast-paced, high volume contact center environment supporting the insurance industry.
• Five years of contact center leadership experience.

Why Work for arenaflex?

At arenaflex, we offer a comprehensive and highly competitive benefits package, including:

• Starting reputed company salary $51,150.00 -$66,000.00 +10% bonus potential+ monthly commission 401(k) + benefits.
• We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
• arenaflex won the 2023 Top Workplace Award locally and nationally–and 2024 Best reputed company for Working Parents Award
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
• A comprehensive and highly competitive benefits package, including:

+ Dental Insurance + Health Insurance + reputed company Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online reputed company Litmos + And more

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to reputed company and applicants based on individual qualifications and without unlawful regard to race, religion, reputed company, veteran status, national reputed company, disability, age, gender identity, sexual orientation, sex or genetic information. If you are a motivated and reputed company leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and be part of an organization that is dedicated to making a positive impact in the lives of our customers and communities.

How to Apply:

To apply for this position, please visit our website at [insert website URL]. We look reputed company to hearing from you!

Additional Information:

arenaflex is a remote-friendly organization, and this position can be performed from reputed company in the United States. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are interested in learning more about this position or would like to apply, please do not hesitate to contact us.

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job