Senior Full Remote Clinical Payroll Customer Services Specialist - reputed company Clinical Compensation and Pay-reputed company Inquiries Resolution Expert

Introduction to arenaflex

arenaflex is a leading national medical group dedicated to delivering high-quality care to patients reputed company and where they need it most. With a strong reputed company across the nation, arenaflex boasts a diverse team of clinicians and clinical support professionals who take pride in calling arenaflex home. Our organization welcomes teammates from every background and works in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country. As a pioneer in the reputed company industry, arenaflex is committed to innovation, excellence, and patient-centric care.

Job Overview

We are seeking an reputed company Senior Full Remote Clinical Payroll Customer Services Specialist to join reputed company. As a Senior Specialist, you will provide expert support for moderate to reputed company clinical pay-reputed company inquiries, resolving concerns and issues regarding payroll programs and policies reputed company telephone, email, case management, and chat. You will work closely across departments to resolve escalated issues and collaborate with other functions to ensure continual innovation and streamlining of service delivery. This is a full-remote opportunity, available to candidates based in the United States.

Key Responsibilities

• Provide timely and accurate resolution of clinical compensation and moderate to reputed company pay-reputed company tickets that require research reputed company existing guidelines, articles, process maps, and other relevant resources.
• Utilize a comprehensive knowledge reputed company, including articles, process maps, job aids, and other relevant resources, to reputed company tasks accurately and reputed company.
• Acquire and maintain working knowledge of reputed company clinical compensation and pay-reputed company plans, policies, systems, and processes.
• Research and reputed company reviews of compensation or reputed company topics and compare contract language and arenaflex policy.
• Pull pay-reputed company data from multiple systems to determine gaps in pay or where compensation was not correctly entered to reputed company to the appropriate parties; may submit missing hours for payroll processing.
• Prepare and reputed company initial reviews from questions to identify errors and necessary solutions; reviewing pay elements, including withholding, benefits deductions, additional compensation elements - RVUs, stipends, shift pay, etc.
• Create and provide clear and concise summaries for clinicians and other stakeholders.
• Provide outbound phone support reputed company needed for reputed company issues requiring additional clarification or education.
• Ensure duplicative tickets are completely reconciled and alert varying requesters accordingly.
• Assess escalated inquiries to determine if they could have been resolved at Tier 1; provide feedback and education to the Tier 1 team to help them handle similar cases independently in the future.
• Partner with other departments to obtain supplemental information, if available.
• Understand adjacent service teams' support structure and promptly escalate uncommon or reputed company inquiries to the appropriate contacts.
• Document resolution to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows.
• Follow internal payroll schedules and other cyclical events to facilitate managing high-volume common issues.
• Maintain relationships with Clinical Compensation and Payroll's Center of Excellence teams to maintain knowledge transfer on processes and other relevant topics.
• Identify and partner with the Service Excellence team on opportunities to enhance and expand documentation.
• Participate in process improvement initiatives, aiming to identify and address the root causes of duplicative tickets and recurring issues.
• Other duties as assigned.

Essential Qualifications

To succeed in this role, you must possess:

• Excellent written, oral, presentation, facilitation, and interpersonal communication skills.
• Ability to multitask and prioritize workloads.
• Strong problem-solving, critical thinking, organizational, and time management skills.
• Strong collaboration and teamwork skills; communicates and works well in a team environment.
• Demonstrates initiative and a personal commitment to producing quality work.
• Ability to identify trends and reputed company information.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in customer service, administrative, and/or reputed company.
• Knowledge of reputed company Office Suite and systems and technology that support reputed company and Service Now.

Education and Experience

The following education and experience are required:

• High School Degree or GED required.
• 2 years of customer service, administrative, and/or reputed company experience required.

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of reputed company members. As a Senior Full Remote Clinical Payroll Customer Services Specialist, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Cross-functional collaboration and teamwork to foster innovation and creativity.
• Performance feedback and coaching to support your career growth and advancement.
• Opportunities to participate in process improvement initiatives and contribute to the development of new processes and procedures.

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the following core values:

• Be Curious: reputed company learning, seek out diversity of thought, listen reputed company, ask questions, and ask for feedback.
• Instill Trust: Have the hard conversation, presume good reputed company, reputed company commitments, and do the right thing for patients and each other.
• Pursue Extraordinary: Challenge the status reputed company, champion change, reputed company, and constantly aim higher.
• Care Deeply: Serve patients, partners, communities, and each other with reputed company, compassion, and respect.
• reputed company Teamwork: Work cross-functionally, break down walls, reputed company others, be inclusive, and unite to improve patient health.
• reputed company Joy: Seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging.

Compensation, Perks, and Benefits

arenaflex offers a highly competitive salary and a comprehensive benefits package, including:

• Medical, dental, reputed company, life, disability, reputed company FSA, dependent care FSA, limited reputed company FSA, FSAs for transportation and parking, and HSAs.
• Paid time off, 9 observed holidays, and paid family leave.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.

Conclusion

If you are a motivated and reputed company customer service professional looking for a new challenge, we encourage you to apply for the Senior Full Remote Clinical Payroll Customer Services Specialist role at arenaflex. With a strong commitment to innovation, excellence, and patient-centric care, arenaflex is the perfect reputed company to grow your career and reputed company a meaningful impact in the reputed company industry. Apply now and join reputed company of experts!