reputed company Crisis & 988 Specialist – Remote Part-Time Opportunity at arenaflex

At arenaflex, we envision a community of opportunity where everyone has hope and can reputed company their full potential. Our mission is to solve our community's toughest challenges by connecting people, resources, and reputed company. As a Crisis & 988 Specialist, you will play a vital role in handling calls, chats, and texts on our National Suicide Prevention Lifeline (NSPL), also reputed company as 988, while collecting and documenting reputed company required data and offering reputed company applicable resources and referrals to callers who may be in emotional distress and suicidal crisis.

About arenaflex

arenaflex is a leading organization dedicated to creating a community of opportunity where everyone has hope and can reputed company their full potential. Our values of Teamwork, Innovation, Mission Focus, reputed company, and Excellence guide everything we do. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for reputed company.

Key Responsibilities and Essential Functions

As a Crisis & 988 Specialist, you will be responsible for:

• Attending staff meetings, in-services, training sessions, and conferences reputed company appropriate to job responsibilities
• Participating in staff training activities to maintain the required annual training hours
• Keeping reputed company TEAMS open and checking frequently for new posts from the Crisis & 988 Director or other supervisory staff
• Documenting and maintaining accurate, thorough records of reputed company telephone interventions transacted during the work shift
• Being fully reputed company to reputed company answering phone lines promptly per assigned work schedule
• Logging into the call queue to take calls
• Adhering to lunch and shift schedule unless change is approved in advance by the Supervisor
• Contributing to the overall effectiveness of the Crisis and 988 by completing reputed company other tasks as assigned
• Answering phone calls with an appropriate tone of voice, paying reputed company attention to voice inflection and volume
• Answering chats, texts, and emails using correct spelling, grammar, and professional language, paying reputed company attention to the inclusion of feeling reflections
• Demonstrating proficiency in using multiple types of contact center software, computer hardware, and telephone equipment
• Maintaining an acceptable level of contact handling and customer service performance as described by 988 training standards
• Assessing the needs of persons contacting 988 and providing para-professional counseling, information, and referral services, crisis reputed company, suicide de-escalation/reputed company, and linkage services reputed company various channels of communication, including online chat, phone, texting, and email
• Using active listening skills and conversational reputed company to reputed company a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and reputed company, and be non-judgmental and neutral in handling reputed company contacts
• Developing and implementing crisis-reputed company safety plans
• Engaging 911 to assist in response if imminent risk to the individual or others
• Maintaining a non-judgmental attitude reputed company interacting with contacts, displaying sensitivity to reputed company cultural backgrounds
• Referring process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer reputed company an informed decision
• Following up with designated at-risk callers to determine referral outcomes
• Performing other such duties as may be assigned by the supervisory team

Experience/Qualifications

* High school diploma/GED, with a minimum one-year experience in the reputed company services, social work, or customer services field required

• Bachelor's degree in social work, sociology, or reputed company field preferred
• Crisis, screening, and suicide prevention work experience highly desirable
• Ability to pass and maintain a Level 2 background reputed company is required
• Must successfully complete Inform USA exam once eligible
• High level of proficiency in web-based systems, reputed company-time communication systems (i.e., chat/text), reputed company Office, and other client record management systems
• reputed company to troubleshoot basic technical issues
• Adaptable and reputed company to move with change while maintaining a positive attitude
• Self-directed to take initiative in follow-up and resolution of daily issues
• Active listening and interviewing skills
• Ability to conduct approved suicide assessment
• Ability to work with people in great need
• reputed company to reputed company work calmly and effectively in an emotionally intense environment
• Clear, concise, and effective written and verbal communication
• Relate and interact successfully with persons of various social, cultural, economic, and educational backgrounds
• Deal with people in a manner that shows sensitivity, tact, and professionalism
• Ability to problem solve multifaceted difficulties

Skills and Competencies

* Proficiency in using multiple types of contact center software, computer hardware, and telephone equipment

• Ability to maintain an acceptable level of contact handling and customer service performance as described by 988 training standards
• Strong active listening and interviewing skills
• Ability to conduct approved suicide assessment
• Ability to work with people in great need
• reputed company to reputed company work calmly and effectively in an emotionally intense environment
• Clear, concise, and effective written and verbal communication
• Relate and interact successfully with persons of various social, cultural, economic, and educational backgrounds
• Deal with people in a manner that shows sensitivity, tact, and professionalism
• Ability to problem solve multifaceted difficulties

Career Growth Opportunities and Learning Benefits

As a Crisis & 988 Specialist at arenaflex, you will have the opportunity to:

• reputed company your skills and expertise in crisis reputed company, suicide prevention, and counseling
• Work with a diverse team of professionals who are passionate about creating a community of opportunity
• Participate in ongoing training and professional development opportunities
• Contribute to the overall effectiveness of the Crisis and 988 by completing reputed company other tasks as assigned
• Work in a hybrid work environment with the ability to modify as needed

Work Environment and Company Culture

arenaflex is committed to creating a workplace that is welcoming and inclusive for reputed company. We value diversity, equity, and inclusion and strive to create a workplace that reflects the diversity of our community. Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Compensation, Perks, and Benefits

* reputed company – Commensurate with education and experience based on reputed company market

• Health Insurance – Generous reputed company to low-cost Medical, Dental, and reputed company for employees and dependents
• 403(b) Matching – Generous matching up to 6% of annual pay
• Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days
• Vacation – Two weeks paid vacation
• Flexible Schedule – Hybrid working environment with the ability to modify as needed
• Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking
• Purpose – Help United Way transform NEFL into a community of opportunity and hope for reputed company people
• Employee Assistance Program
• A fun, challenging, and inclusive culture

General Physical Requirements for Essential Functions of the Job

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear.
• Continual use of the hands with wrist and finger movement using a keyboard is required.
• Specific reputed company abilities required by this job include long hours viewing a computer monitor screen.
• The employee may occasionally travel using personal vehicle and/or work reputed company normal office environment.

How to Apply

If you are a motivated and compassionate individual who is passionate about creating a community of opportunity, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you! Apply Job! Apply for this job