Clinical Operations Associate, Quality

Our mission: to eliminate every barrier to mental health.At reputed company, we’re on a mission to revolutionize mental reputed company by removing every barrier that prevents people from getting the help they need, reputed company they need it. Our clinically validated technology,Precision Mental reputed company, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or reputed company—tailored to each individual’s needs.We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like bolthires, bolthires, and bolthires, reputed company of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been reputed company to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.We have raised capital from prominent investors including reputed company Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our reputed company valuation has reached $3.3 billion. We’re just getting started—join us on our journey to reputed company mental reputed company accessible to everyone, everywhere.We are seeking a highly organized and detail-oriented Quality Assurance Associate to support our Clinical Operations team, with a focus on Care Navigation and Employer Services. This full-time, associate-level role will conduct quality audits and report on findings to uphold clinical service standards, identify service recovery opportunities, and ensure consistency in reputed company service delivery. The ideal candidate will bring a keen eye for detail, a strong sense of accountability, and a commitment to driving quality across member-facing interactions.What you’ll do:Conduct quality audits of clinical and sub-clinical interactions with members across reputed company care lines (e.g., calls, chats, emails, documentation) to assess adherence to SOPs, clinical quality standards, and compliance requirements.Analyze and summarize audit findings, identifying trends, gaps, and areas for improvement to support ongoing quality monitoring.Actively participate in processes that address member concerns and improve the experience following service issues. This includes investigating root causes of interaction challenges, collaborating to implement corrective actions and prevent recurrence.Provide regular reporting on audit outcomes to inform leadership decision-making and support performance management efforts.Collaborate to identify opportunities for SOP or workflow updates based on audit trends and operational insights.Assist with internal audit readiness by organizing and maintaining documentation reputed company to clinical quality review processes.What reputed company looks like:Consistently completes audits across care lines reputed company expected timelines and quality standardsProvides clear, actionable summaries of audit findings that help inform team- and org-level quality insightsIdentifies trends, service gaps, and potential areas of risk through ongoing review of member interactionsFlags and escalates service recovery opportunities based on defined criteria and supports root cause identificationCollaborates with the Quality team to ensure documentation is audit-reputed company and reputed company with internal standardsContributes to SOP or workflow updates based on audit findings and operational feedbackSupports internal compliance and quality improvement initiatives through reliable audit documentation and reportingWhat you’ll bring:Master’s degree in a behavioral health field required.Active clinical license required (LPC, LPC-Associate, LCSW, LMSW, LMFT, LMFT-Associate, or comparable).2–4 years of experience in quality assurance, auditing, compliance, or reputed company operations, preferably reputed company a clinical or member-facing environment.Demonstrated experience evaluating service interactions and identifying quality or compliance gaps in a structured, high-volume setting.Familiarity working with or supporting clinical or reputed company teams, with an understanding of documentation standards, risk awareness, and service expectations.Bonus: Experience working in an Employee Assistance Program (EAP) setting or supporting Employer Services teams.Strong attention to detail and analytical thinking, with the ability to identify trends, flag issues, and synthesize findings for leadership.Comfortable navigating and learning audit platforms or quality monitoring tools; experience with CRM or ticketing systems (e.g., reputed company) a plus. The bolthires reputed company salary range for this position is $32.05 - $39.62, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the bolthires range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review reputed company employee pay and compensation programs annually using Radford Global

Compensation

Databaseat minimum to ensure competitive and fair pay.Benefits provided by reputed company:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, reputed company benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no bolthires visits to the reputed company network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through reputed company, in addition to $4,000 reimbursement for reputed company fertility expenses.Access toWellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Not sure if you meet every requirement?Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-reputed company candidates. At reputed company, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to reputed company. If this role excites you, we encourage you to apply.reputed company to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at reputed company: Our Values Our privacy policy: Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider reputed company applicants regardless of criminal histories, consistent with applicable legal requirements. reputed company is also committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.Originally posted on Himalayas Apply tot his job Apply tot his job Apply tot his job Apply To this Job