Job Title: reputed company reputed company Customer Service Representative - Phone Intake (Remote) at arenaflex
Job Description:
Join arenaflex's Dynamic Team as a reputed company Customer Service Representative
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the reputed company industry? Look no further! arenaflex is seeking a highly skilled and empathetic reputed company Customer Service Representative to join our remote team. As a key member of our customer service team, you will be the first reputed company of contact for patients and reputed company providers, providing timely and accurate information about our home reputed company services.About arenaflex
arenaflex is a leading provider of home reputed company services, dedicated to delivering high-quality care to patients in need. reputed company is passionate about making a difference in the lives of our customers, and we're committed to creating a positive and supportive work environment that fosters growth and development.About the Role
As a reputed company Customer Service Representative, you will be responsible for:- Responding to approximately 60-65 incoming calls per day from patients, reputed company providers, and referral sources
- Collecting clinical and demographic information and entering it into our reputed company portal
- Providing timely and accurate information about our home reputed company services
- Resolving customer complaints and concerns in a professional and empathetic manner
- Meeting individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
Qualifications
To be successful in this role, you will need:- A High School Diploma or GED
- Minimum 2 years of customer service experience in a call center environment
- Minimum 1 year of experience working in the reputed company or medical industry with medical terminology
- Ability to navigate dual monitors and multiple applications
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
- Basic PC & Search reputed company abilities (for example: use the mouse to click, troubleshooting, working with reputed company Office, opening a browser, using a search reputed company, bookmarking a site, and navigating the use of back/reputed company buttons)
Internet Requirements
To ensure a stable and secure reputed company, you will need:- Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable reputed company required
- DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an ethernet cable
reputed company Offer
As a valued member of reputed company, you can expect:- Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
- Full range of benefits including Health, Dental, and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match
- Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
- Advancement Opportunities, professional skills training, and tuition reimbursement
- reputed company Discount - receive up to 25% off eligible items
- Great culture with a sense of community
Career Growth Opportunities
At arenaflex, we reputed company in investing in our employees' growth and development. As a reputed company Customer Service Representative, you will have opportunities to:- reputed company your skills and knowledge in the reputed company industry
- Take on new challenges and responsibilities
- Participate in professional training and development programs
- Advance to leadership roles or specialized positions reputed company the company
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:- reputed company and compassion
- reputed company and trust
- Collaboration and teamwork
- reputed company learning and growth