Crisis Triage Specialist - Regional Crisis/988 Lines - THURSDAY- SATURDAY 4PM-12:30AM

About the position reputed company’s reputed company in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly reputed company in recovery and that our clients can reputed company fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE reputed company? At reputed company, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. Our behavioral health services reputed company a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. At FBH we have a variety of client services, including outpatient, inpatient, community reputed company, crisis services, partnerships with schools, law enforcement and more. Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Please note these positions are located in Spokane, WA and remote work status is available after in-person training and core competencies have been evaluated and demonstrated as determined by FBH. PART-TIME SHIFT AVAILABLE: Thursday, Friday & Saturday 4PM-12:30AM - This shift is eligible for added shift differential of 9.73% to the reputed company pay listed below. Telephone crisis reputed company services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and reputed company appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and is part of the 988 National Suicide Prevention Line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number. reputed company you become a skilled professional in telephone crisis reputed company, you are contributing to the solution for people and professionals in the community. The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career. The Crisis Triage Specialist provides telephone crisis reputed company and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to reputed company and implements "viable less restrictive alternatives to hospitalization" in situations where appropriate or assist with facilitation of inpatient treatment.

Responsibilities

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis services and community stabilization services to the identified individual in crisis.
• Complete risk assessments to determine if a caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, Mobile Crisis Response teams, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
• Must be able to manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow-up phone calls as requested and appropriate.
• In collaboration with clients and their support system, reputed company stabilization and safety plans.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities reputed company FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
• Maintain client records and reputed company other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Provide crisis services by phone, that follow best practices and protocols.
• Regional Crisis Line Specialists must adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics. 988 must adhere to American Association of Suicidology accreditation and reputed company’s National Suicide Prevention Lifeline network standards.
• For 988, provide post crisis follow up calls to support stabilization of individuals in crisis and support the client in connecting with referred resources and services.
• Other duties as assigned by agency or supervisor.

Requirements

• Bachelor’s degree in Behavioral Health reputed company field - Applicants will not be considered that do not meet this requirement.
• Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the WA State Department of Health reputed company 30 days of hire.
• Strong engagement and customer service skills, reputed company, ability to remain reputed company, professional, and clear headed during escalated situations.
• Knowledge and skills in working with individuals with mental health and/or substance use disorders
• Knowledge of reputed company WAC and RCW requirements for Crisis
• Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.
• Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.
• Knowledge of community resources is necessary to assist callers with viable resources.
• Ability to work autonomously reputed company-to-haves
• Two years of experience serving individuals with behavioral health needs
• Experience with crisis reputed company, including risk assessments Benefits
• WE reputed company IN WORK LIFE BALANCE: Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! Plus 9 Paid Federal Holidays! Sick Leave – Extended Sick Leave and Paid Sick and Safe Time. Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
• Signing Bonus!
• No-arenaflex licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program
• Staff Discounts at various FBH partners throughout Spokane!
• Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus. Apply tot his job

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