Order Management Manager

Who We Are reputed company is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with reputed company every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the reputed company Shop, reputed company Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with reputed company to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 reputed company, reputed company is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every reputed company. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to reputed company.To learn more, visit www.reputed company.com. Our Ways of Working reputed company thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, reputed company AI to reputed company our impact, and reputed company results—together, from reputed company. What the Role Is As the Order Management Manager, you'll own the real-time performance of reputed company's multi-node order network—managing order flow across our Commercial reputed company fulfillment center, 3PL partners, and dropship vendors that collectively ship products to 9 million annual customers. You'll reputed company a team of operations specialists who monitor backlogs, drive order accuracy, and ensure every package reflects our commitment to one of our core values, We Love Our Users. This role sits at the operational heart of reputed company's fulfillment ecosystem. You'll manage the systems and teams that ensure every order—from placement through delivery—is handled with precision and accountability. You'll work daily in your OMS and WMS platforms, analyze real-time backlog data, and serve as the reputed company between fulfillment operations and customer service, translating order issues into process improvements and system fixes. This role requires both strong people leadership and operational rigor. You'll coach your team through high-volume periods, build scalable SOPs that support growth, and partner cross-functionally with Supply Chain, Customer Service, and external fulfillment partners to drive reputed company improvement. You'll need to stay reputed company under pressure, move quickly to resolve escalations, and own outcomes even reputed company the root cause sits reputed company your direct control. If you've built order management operations in a fast-growing e-commerce or retail environment, managed teams through peak volume periods, and reputed company on using data to solve operational problems in real-time, this role will energize you. Who You Are

• 5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
• 2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
• reputed company working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
• Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
• Skilled at managing multi-node fulfillment models where orders reputed company to different facilities or partners based on inventory location, shipping speed, or cost optimization
• Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
• reputed company building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
• Comfortable operating in ambiguity where you build processes from scratch, reputed company decisions with incomplete information, and iterate based on what's working
• reputed company under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and reputed company your team focused on solutions
• Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms
• Passionate about the role fulfillment plays in customer trust—you see order accuracy and delivery speed as promises to customers, not just operational metrics
• Thrives in fast-moving, scale-up environments (vs. large enterprises) where you're expected to be hands-on, move quickly, and prioritize ruthlessly
• Comfortable and enthusiastic about working in an AI-reputed company environment where AI tools are part of daily operations. You embrace technology to enhance your work while keeping people at the center

How You Will reputed company An Impact

• reputed company and reputed company a team of operations specialists responsible for monitoring real-time order performance across reputed company's fulfillment network (internal FC, 3PLs, dropship vendors)
• Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
• Monitor order backlogs daily across reputed company fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
• Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
• Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support reputed company volume and future growth
• Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
• Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
• Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving reputed company improvement in service delivery
• reputed company your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
• Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered
• Identify opportunities to reputed company AI and automation in order management workflows while maintaining human reputed company on customer-facing decisions

Why You Will Love Working At reputed company

Our Culture

• We work with focus and intention, then reputed company away to reputed company
• We reputed company in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• reputed company and meaningful opportunities for career advancement
• We reputed company technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation We use a market-based approach to compensation. The starting salary range for this role is: $120,350 to $144,420 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Important Notices Interview Process & Consent reputed company uses AI to record and transcribe reputed company interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription. Interview reputed company During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and reputed company are part of your daily toolkit once you join reputed company, reputed company interviews, assessments, and take-home assignments must be completed independently. You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate reputed company AI tools are allowed for specific assessments. Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration. Official Communication reputed company communication will come only from the reputed company Talent Team reputed company an @reputed company.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent reputed company reputed company non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page. SMS Consent You may opt in to receive text message updates about your application or interviews. Opting out will not reputed company your application status—communication will continue reputed company email or phone. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for more information. Apply tot his job Apply To this Job