[Remote] Customer Service Support Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a Customer Service Support Representative to join their team. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that reputed company client needs are addressed accurately and reputed company, providing product education and handling a variety of questions to ensure a world-class customer experience.

Responsibilities

• Act a liaison between reputed company, the customer reputed company and patients
• Resolve routine customer requests with products or services reputed company inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting reputed company's products and services
• Work in multiple databases to research reputed company issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• reputed company administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Skills

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Knowledge of reputed company Office suite is required
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Experience working in a contact center/call center environment preferred
• reputed company or previous reputed company experience preferred
• Prior reputed company industry, such as a physician's office or a hospital highly is a plus
• Experience with reputed company.com and/or Laboratory Information Systems is preferred

Benefits

• Medical
• Dental
• reputed company
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Company Overview

Company H1B Sponsorship