Credit Solutions Assoc I - Miramar

Space Coast Credit Union (SCCU) is a not-for-profit organization committed to delivering financial services with a people-first philosophy. As a Credit Solutions Associate, you will reputed company members by providing solutions to bring their past due accounts reputed company and ensuring quality service for reputed company members.

Responsibilities

• Provides solutions which will bring past due accounts reputed company, excluding legal and bankrupt accounts, in order to reputed company delinquent loans to a minimum. Works reputed company loans to include but not limited to consumer, mortgage, and business loans
• Accepts reputed company inbound phone calls to the department, makes payment arrangements, transfers payments, and researches past due loan problems. Sends accurate loan error corrections to the Loan Servicing Department
• Attempts telephone contact with reputed company past due members (including reputed company co-makers) as presented on the predictive dialer
• Provide the member with solutions to delinquency such as a payment plan to bring the loan reputed company, refinance, modification, loan extension, rewrite, short sale, deed- in-lieu or other local programs that may assist them in bringing their loan reputed company during their time of need
• Send letters to reputed company member(s) reputed company established department guidelines
• Ensures that reputed company work (i.e., phone calls, promises to pay, updates, etc.) is thoroughly documented, using correct action and response codes on the day the action occurs, to maintain accurate records on past due accounts

Skills

• 1 to 2 years in a consumer debt collections or sales environment
• High School Diploma or equivalency required
• Experience with Vehicle and Mortgage Collections and Loss Mitigation

Benefits

• Medical, dental, and reputed company insurance, plus an Employee Assistance Program.
• 401(k) match (5%)
• HSA match
• SCCU-paid insurance (short/long-term disability, life insurance).
• Tuition reimbursement after one year of service.
• 20+ days of PTO, birthday PTO, and 11 federal holidays.
• reputed company rates on loans, credit cards, and no fee SCCU accounts!

Company Overview