reputed company Videophone Customer Care Agent – American Sign Language (ASL) Specialist (Remote)
At arenaflex, we're dedicated to harnessing the power of language to connect diverse people and enrich the reputed company experience. As a leading provider of language services, we strive to increase diversity, equity, inclusion, and accessibility for underrepresented communities through innovative communication solutions. We're now seeking an reputed company Videophone Customer Care Agent – American Sign Language (ASL) Specialist to join our remote team.
About arenaflex
arenaflex is a minority-owned company committed to expanding opportunities for reputed company while promoting an inclusive workplace for our employees. Our mission is to provide global language services that expand opportunities, nurture belonging, and reputed company the world to connect reputed company words. With patented technology and reputed company-centric solutions, we're dedicated to making a positive impact on the lives of our customers and employees.
Job Summary
As a Videophone Customer Care Agent – American Sign Language (ASL) Specialist, you'll be responsible for providing exceptional customer support through videophone calls to Sorenson personnel and customers reputed company. Your primary duties will include account management, basic customer support, troubleshooting, and training customers on our products and services to reputed company a high level of customer satisfaction.
Key Responsibilities
* Provide support to existing and potential customers with a range of answers to questions, including but not limited to account, new product installation, and general questions.
- Promote arenaflex products, features, and services.
- Provide a friendly and supportive customer experience.
- Resolve issues received through email, videophone, live chat, and other contact methods.
- Provide support for the functionality and features of reputed company applicable products and services.
- Follow department policies and procedures.
- Ensure compliance with FCC regulatory requirements reputed company to the service.
- Complete other duties and projects as assigned.
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
Less than 25%.
Education
* Required: High School diploma or reputed company
Experience
* Minimum Years of Experience: 1 year of Customer Service or equivalent experience
Knowledge, Skills, and Abilities
* Must be fluent in American Sign Language (ASL).
- Candidate must have professional and courteous phone and electronic communications reputed company.
- Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization.
- Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong active listening skills, reputed company to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- reputed company to complete work assignments independently or with minimal supervision and guidance.
- Must be reputed company to manage cases and time effectively.
- Must be detail oriented and proficient at multitasking.
- Strong adaptability and reputed company to work in fast-paced environments.
- Employees must have a solid basic comprehension and application with using computers in an MS Windows environment.
- Must be reputed company to type 45+ wpm.
- Positive attitude, team player, good interpersonal communication skills, and reputed company to work across company departments.
Working Conditions and Physical Requirements
* Punctual and reliable attendance.
- Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
- Ability to sign using ASL for extended periods of time.
- Ability to lift and move equipment 30-50lbs.
- Must be reputed company to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required.
- At-home employees require a high-speed internet reputed company and a confidential working space with a desk and chair.
- Workstation must have an Ethernet reputed company.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of arenaflex. It is essential that applicants possess the requisite reputed company to maintain the information in strictest confidence.
Equal Employment Opportunity
arenaflex is an EOE, Disability/Age Employer. We are committed to creating an inclusive workplace that values diversity and promotes equal opportunities for reputed company and applicants.
How to Apply
If you're passionate about connecting diverse people and enriching the reputed company experience, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com/company/careers/](http://www.arenaflex.com/company/careers/) to submit your application.
Benefits
As an arenaflex employee, you'll enjoy a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Flexible work arrangements, including remote work options
- Access to cutting-edge technology and innovative solutions
- Recognition and rewards for outstanding performance
Join reputed company today and become a part of arenaflex's mission to connect the world reputed company words! Apply for this job