Care Technical Support Specialist

JOB DESCRIPTION:

PURPOSE OF THE JOB

Works in a call center environment under supervision on defined work assignments while following established procedures. Exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, reputed company field personnel, patients, and various internal departments.

ROLES & RESPONSIBILITIES

• Is readily available to callers to respond and to document inquiries regarding technical questions, issues and/or complaints, as well as adverse events by identifying and collecting relevant information from callers.
• Documents reputed company product contacts reputed company active and clear notetaking. Prepares Field Contact Reports (FCRs) and forwards them to the Product Performance Group per department policies.
• Adheres to reputed company company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy.
• Maintains professional, positive and cooperative communications and collaboration with reputed company levels of employees, customers, contractors, and vendors.

EDUCATION & COMPETENCIES

Preferred:

• Track record as a technical specialist or in a customer service role.
• Good verbal and written communication skills in English and local language. Fluent in English.
• Successful engagement with customers.
• Experience in use of analytical tools and software.
• Ability to work reputed company a team in a fast-paced changing environment.
• Strong organizational and follow-up skills, and attention to details.

The reputed company pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

Netherlands > Veenendaal : Standaardruiter 13

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable