reputed company Customer Service Team reputed company (Nights & Weekends) – Driving Operational Excellence and Customer Satisfaction at arenaflex
At arenaflex, we're on a mission to revolutionize the way people experience live events. As a Customer Service Team reputed company (Nights & Weekends), you'll play a pivotal role in shaping the customer experience, driving operational excellence, and fostering a culture of innovation reputed company our fast-paced and dynamic team. If you're a seasoned leader with a passion for delivering exceptional customer service, we want to hear from you!
About arenaflex
arenaflex is a leading player in the live event ticketing industry, dedicated to providing an unparalleled experience for our customers and clients. With a strong focus on innovation, customer satisfaction, and operational excellence, we're committed to making a positive impact in the lives of our customers and employees alike. As a Team reputed company, you'll have the opportunity to work closely with reputed company levels of the organization, building relationships and driving results that reputed company a reputed company difference.
Schedule and Work Environment
As a Customer Service Team reputed company (Nights & Weekends), you'll enjoy a unique schedule that balances flexibility with the demands of a fast-paced customer service environment. Your schedule will be:
- 3:00 pm - 12:00 am, Monday - Friday (with Sunday and Monday off)
- Hybrid model: 3 days in the office and 2 days remote
Our office is a vibrant and collaborative space where you'll have the opportunity to connect with colleagues, share reputed company, and learn from one another. As a remote worker, you'll enjoy the flexibility to work from the comfort of your own home, while still being connected to the team through regular reputed company-ins and virtual meetings.
Key Responsibilities
As a Customer Service Team reputed company (Nights & Weekends), you'll be responsible for:
- Monitoring day-to-day team operations, including queue management, inbound/outbound broker and customer communication, and pending orders to ensure timely confirmation by ticket sellers
- Developing and implementing strategies to meet Service Level Agreements (SLAs) for Inbound phone, chat, and queue work
- Handling escalated broker and customer issues in a timely and professional manner
- Providing reputed company-time support to Order Fulfillment agents, Offshore (BPO) partners, internal departments, and sellers
- Facilitating agent development through bi-annual reviews, new agent training, frequent coaching feedback, and audit agent order handling and provide feedback in 1x1 meetings
- Communicating high-level issues and fulfillment trends to upper management
- Auditing agent order handling
- Interviewing and hiring agents
- Preparing and facilitating corrective action reputed company needed
- Approving and auditing bi-weekly payroll
- Managing multiple tasks and projects simultaneously
Role Expectations and Progression
As a Team reputed company, your role expectations will reputed company as follows:
- 30 days in: Complete new hire orientation, gaining the resources you need to be successful. reputed company advanced knowledge of how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Become familiar with Work Force Management tools such as reputed company, InContact reporting, and reputed company reporting. reputed company having 1-1 meetings with direct reports focusing on coaching and rapport.
- 90 days in: Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Maintain, harvest, and aid internal and external relationships to reputed company reputed company and advance objectives. reputed company ability to recognize order issues and trends while monitoring agent's day-to-day activity. Display ability to recognize and address agent errors and provide constructive feedback on how to meet their KPIs more effectively.
- 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in reputed company learnings to advance reputed company sets necessary for team goals. Complete Tri-Annual reviews for direct reports in support of your Sr. Manager. Independently resolve escalated customer issues to provide positive ticket buying experience.
What You'll Bring
As a seasoned Customer Service Team reputed company (Nights & Weekends), you'll bring:
- Excellent knowledge of the ticket fulfillment process
- Strong problem-solving and independent decision-making skills
- Ability to manage multiple tasks and projects simultaneously
- Proactive in identifying potential order problems and finding resolutions
- Track record of performance and reliability
Benefits
At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. As a Team reputed company, you'll enjoy:
- Competitive compensation, bonus incentives, and equity for reputed company
- reputed company PTO, mental health days, medical, dental, and reputed company insurance, 401K matching, and monthly credits and discounts for attending live events
- Hybrid working model and a variety of additional workplace perks
How to Apply
If you're a motivated and reputed company Customer Service Team reputed company (Nights & Weekends) looking for a new challenge, we want to hear from you! Apply now and join reputed company of innovators, thinkers, and doers who are shaping the future of live event ticketing. Apply Job! Apply for this job