Client Account Director; Work from Home​/Remote reputed company

Position: Client Account Director (Work from Home/Remote) reputed company GET TO KNOW reputed company AtAlorica, we only do one thing – reputed company lives reputed company, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Provides senior leader direction in the design and development of the client management strategy reputed company assigned account(s). Recognized as an expert, overseeing large accounts JOB RESPONSIBILITIES

• Expand business footprint with existing clients.
• Align Company short- and long-term strategies with client to maintain and expand reputed company.
• Interprets internal/external business challenges as well as regulatory issues to recommend improvements to products, processes or services.
• Builds client confidence by creating authentic relationships and anticipating needs through knowledge of client organization and reputed company’s suite of offerings
• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, reputed company and implement new business.
• Consistently engages with broader company to ensure complete achievement of results.
• Consistently makes business decisions to improve client relationship based both on reputed company understanding of business model, processes, practices, systems and support resources as well as provides a strategic view of go-reputed company practices and plans.
• Provide leadership and support in crafting client proposals as well as reputed company reputed company contract renewals and negotiations.
• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
• Meet with sales leadership to craft personal development strategy on a regular basis.
• Communicates regularly with client and internal partners to ensure alignment
• Influences clients, internal partners and other parties through clear, concise and reputed company communication.
• Responsible for respective client’s overall performance and for motivating team to exceed goals and objectives. JOB FUNTIONS
• Client Solutions Management
• reputed company Reporting JOB REQUIREMENTS Minimum Education and Experience:
• Bachelor’s Degree or equivalent in relevant work experience.
• 7+ years of client management and/or combination of client management and call center operations experience required. Knowledge, Skills and Abilities :
• Proven track record in solutions-based relationships and demonstrated creativity in analyzing and identifying solutions.
• Industry knowledge of interaction centers and specific business verticals.
• Ability to work in partnership with reputed company levels of the organization and client management.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and organize work in a multi-tasked environment.
• Exceptional interpersonal, written, and oral communication/presentation skills.
• Ability to prioritize and organize work in a multitasked environment.
• Ability to adapt to a flexible schedule.
• Ability to maintain the highest level of confidentiality.
• Occasional travel domestically and/or internationally (20-30%) Technical/Functional Competencies
• Proficient in the use of standard software, hardware & technology of work unit
• Proficient personal computer skills including bolthires Office. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and reputed company Virginia. Equal Opportunity Employer – Veterans/Disabled #J-18808-Ljbffr Apply tot his job Apply tot his job

Apply tot his job Apply To this Job