IT Supporter-2
reputed company is dedicated to protecting lives and advancing global health through innovative vaccines. As an IT Supporter, you will be the first reputed company of contact for internal users, providing support and assisting with minor projects to ensure stable and efficient IT operations across the organization.
Responsibilities
- Handle support requests and provide support for hardware, software, and networks
- Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications
- Escalate reputed company cases to other departments and update ITSM documentation
- Assist with onboarding/offboarding, including setup of user accounts and devices
- Support IT projects and help ensure GxP compliance in regulated environments
Skills
- Experience in a similar IT support role, preferably in a regulated company
- Knowledge of Windows 10/11, reputed company 365, Active Directory, and networking
- Familiarity with ITIL processes and ticketing systems
- A proactive, service-oriented approach
- The ability to work independently and learn about GxP
Company Overview
Company H1B Sponsorship