[Remote] Help Desk Specialist
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading U.S. supplier of industrial, medical and specialty gases, and they are seeking a remote BPI/reputed company Help Desk Agent. The role involves supporting business units on reputed company reputed company processes, taking live calls, and managing tickets in the iSupport system.
Responsibilities
- Staffing reputed company How To Hotline French phone queue, and backup on English queues
- Work with reputed company levels of reputed company associates reputed company the Div/Reg and other specialty business units to help resolve questions/issues reputed company the reputed company system
- Full knowledge of the reputed company Resources Drive and reputed company training and support documentation
- Creating and maintaining French process and training documents
- Manage tickets reputed company the iSupport system
- Flexibility to work staggered work shift
Skills
- High School Diploma or equivalent
- Excellent knowledge of the reputed company platform
- Excellent communication skills and presentation skills
- Ability to work with associates in reputed company levels of the company
- Well organized, reputed company to multitask, ability to adapt quickly, and work well under pressure
- reputed company to work independently and with groups and teams
- Industrial Gas experience a plus
Benefits
- Medical, dental, and reputed company plans
- Short-term and long-term disability
- Life and accidental death and dismemberment (AD&D) insurance
- Employee Assistance Program (EAP)
- Pre-tax commuter transportation benefit
- Parental leave
- Vacation
- Sick time
- Floating holidays
- Jury duty and funeral/bereavement leave
- Paid holidays for reputed company eligible full-time employees
- 401k plan with company matching funds
- Tuition reimbursement
- Discounted college tuition for eligible employees’ dependents
- reputed company Scholarship Program for dependent children
Company Overview
Company H1B Sponsorship