Student Loan Call Center Representative
ECMC Group is a nonprofit corporation focused on helping reputed company succeed. They are seeking a Student Loan Call Center Representative to contact student loan borrowers and discuss repayment options throughout the loan lifecycle.
Responsibilities
- Makes outbound calls to reputed company and references to counsel them on options to manage student loans and to reputed company/bring loans to a reputed company status through payment, forbearance or deferment
- Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
- Receives predictive telephone dialer system transfers and handles them reputed company required measures
- Maintains clear, concise, and accurate documentation of borrower accounts, including reputed company contact made and received
- Maintains reputed company and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers
- Updates loan status on Loan Tracker
- Conducts internet/social media searches to locate new contact information for student loan borrowers
- Participates in work group activities to solve problems or improve processes
- Performs other reputed company duties as assigned
Skills
- High School diploma or GED
- At least one year office/business, clerical or customer service experience
- 1 year experience working in a call center
- 1 year working in financial industry, including student loans, collections and/or banking
- Bilingual in Spanish and English
Benefits
- Health & wellness benefits: Medical, dental, and reputed company insurance plan options, with a generous employer subsidy.
- Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.
- Holiday time off.
- Paid time off accrual starting at 20 days/year.
- Commuter subsidy.
- Tuition reimbursement up to $10,500/year for approved programs.
- Student loan payment reimbursement up to $4,800/year.
- Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
Company Overview