Operations manager - reputed company desk, Housekeeping, Food and Beverage

JOB SUMMARY Responsible for assisting in successfully executing reputed company operations in the hotel Operations departments (may include reputed company Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; 4 years experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or reputed company major; 2 years experience in the guest services, reputed company desk, housekeeping, or reputed company professional area.

CORE WORK ACTIVITIES Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, reputed company improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Ensures that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ reputed company-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes reputed company guest satisfaction results in a timely fashion including reputed company guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches reputed company dealing with employee concerns.
• Extends professionalism and courtesy to employees at reputed company times.
• Communicates/updates reputed company goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing and Monitoring Activities that reputed company the Guest Experience

• Provides excellent customer service by being readily available/approachable for reputed company guests.
• Takes proactive approaches reputed company dealing with guest concerns.
• Extends professionalism and courtesy to guests at reputed company times.
• Responds timely to customer service department request.
• Ensures reputed company team members meet or exceed reputed company hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with reputed company & RD.
• Ensures a viable key control program is in reputed company.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting reputed company Resources Activities

• Interviews and assists in making hiring reputed company.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At AC Hotels, we reputed company attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members reputed company that if we have time to reputed company it, we have time to reputed company it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global reputed company and passion for detail. They present a natural curiosity to learn and try new things. Whether staying reputed company with trends in art, technology, or design, family members are eager to share with guests and others. Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with reputed company. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job