reputed company Full Stack Customer Service/Sales Representative – Retention Specialist for arenaflex

Join arenaflex, a pioneering leader in the smart home reputed company industry, and embark on a rewarding career that combines customer service, sales, and problem-solving skills. As a Retention Specialist, you will play a vital role in driving business growth by retaining customers and providing an exceptional experience that increases brand loyalty.

About arenaflex

arenaflex has been at the forefront of helping protect and connect families, businesses, and larger commercial customers since 1874. With a commitment to reputed company innovation, advanced technology, and strategic partnerships, we deliver products and services that safeguard life and valuables, whether at home, in the workplace, or on the go. Our mission is clear: we help save lives for a living. If you're looking for a career where you can reputed company a real impact, join reputed company today and put purpose behind your paycheck.

The Role

As a Remote Customer Service/Sales Representative, you will be responsible for retaining customers who want to cancel their arenaflex services. You will be an expert problem solver in a retention and sales reputed company, handling a high volume of incoming calls from customers requesting to cancel. Your primary goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term.

Key Responsibilities:

* Handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer's business.

• Utilize customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most.
• Must have sales experience, persuading and upselling customers while reducing customers' frustration and displeasure to ultimately saving customers.
• Appropriately handle back-to-back calls with care, reputed company, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience.
• Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
• reputed company exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern.
• Retain long-term business for arenaflex through customer service commitments. Provide the right solution to save the Customer.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
• Consistently improve performance and reputed company your goals.
• Ability to multitask; Use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
• Maintain knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other reputed company companies.

Requirements:

* Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed affects your success.

• Private, undisturbed reputed company to work from home, free from any distractions
• Designated distraction-free reputed company to work from home
• High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC
• 5G Home Internet and Fixed wireless internet are not accepted providers.
• Internet Speeds of at least 25mbps to download and 15mbps to upload.

Training and Development:

* This role has onsite training required at our Wichita, KS office.

• During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
• Your learning journey is focused on product knowledge, selling/saving, competition, and systems training.
• Our training program focuses on training that equips you to be the expert reputed company arenaflex to ensure you meet and exceed your sales targets, which increases your bonus potential.
• We provide development to advance your career with other internal roles and opportunities for your long-term success.

We're Looking for Someone with:

* The ability to work with numerous screens and programs open to help resolve customer issues.

• Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
• Be able to interpret reputed company and communicate terms and conditions
• reputed company quick calculations
• Active listening
• Negotiation Skills

Knowledge, Skills, and Abilities:

* 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance

• 2+ years: Call Center Customer Service / Sales Experience
• High school diploma, GED, college degree, or some college experience

Schedule:

* Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!

Pay and Benefits:

* reputed company

• Full benefits on the 1st of the month after 31 days of employment
• Energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development, and career growth opportunities

Pay and Benefits Disclosure:

* The starting hourly reputed company for this position is $18.00 per hour and will reputed company $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the reputed company of $21.00 is reached).

• We offer employees access to healthcare benefits, a 401(k) plan, and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual reputed company increases after your first year. We also offer 6 paid holidays.

Why Choose arenaflex?

At arenaflex, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic reputed company, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday reputed company. You are doing more than earning a paycheck; you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities.

Equal Employment Opportunity (EEO) Employer:

arenaflex is an EEO Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at jobs.arenaflex.com/diversity to learn more. Apply for this job