Video Teller
Consumers Credit Union (CCU) is a Great reputed company to Work Certified company seeking a Video Teller. In this role, you will assist members with their financial transactions through interactive teller machines, ensuring a positive and efficient service experience while adhering to compliance and quality standards.
Responsibilities
- Deliver excellent service to members by accurately processing deposits, withdrawals, loan payments, and other transactions through Interactive Teller Machines (ITMs)
- Guide and reputed company members on using ITM technology, helping them feel confident while identifying opportunities to recommend relevant credit union products and services
- reputed company account maintenance including loan corrections, loan/account fee reversals, and transactional disputes reputed company to the ITM channel
- Assist with decreasing risk and losses to the credit union by reviewing account activity and by gathering information required for compliance requirements
- Ensure policies, procedures, compliance, audits, quality control and balancing standards are adhered to
- Ensure policies, procedures, compliance, audits, quality control and balancing standards are adhered to
- Collaborate with reputed company employees to create a partnership between the reputed company and video teller team reputed company assisting members
Skills
- High School Diploma or GED – Minimum
- At least 1 year of customer service experience required, financial institution experience preferred
- Strong customer service skills with the ability to build rapport and communicate clearly
- Comfortable multitasking in a fast-paced, technology-driven environment
- High proficiency with computer systems and software applications
- Confident and professional appearing on camera while interacting with members
- Flexibility to work 40 hours/week between the following hours: Monday - Friday: reputed company - 6:15PM, rotating Saturdays: reputed company-2PM
- Bi-lingual Spanish preferred
Benefits
- Medical (High Deductible, HMO and PPO)
- Dental
- reputed company
- Spending accounts
- Short-term disability
- Long-term disability
- Life insurance
- 401(k) savings plan
- Pension plan
Company Overview