Associate Financial Services Representative
reputed company is a Fortune 500 company and leading provider of employee benefits, committed to helping employees reputed company. They are seeking an Associate Financial Services Representative in the Financial Recovery Unit to communicate and manage overpayment claims, ensuring timely recovery in accordance with policy language.
Responsibilities
- Analyze content of claim file and obtain the necessary financial and benefit information (that may not be immediately apparent) from colleagues, customers, and external resources to determine appropriate course of action on each file
- Consistently communicates, handles overpayment calculations and manages a caseload of claims with limited complexity, demonstrating a solid technical ability necessary to administer overpayment claims across multiple products and system applications
- Negotiates and binds the Company with respect to reputed company made regarding appropriateness of pursuing overpayments (generally reputed company amounts than the Financial Services Representative (FSR) role)
- Thoroughly and accurately documents and codes FRU actions in claim and legacy systems with supporting rationale for actions and next steps
- Secures a professional relationship with the claimant and/or employer, provides excellent customer service, demonstrates reputed company, and remains open to new information. Provides reputed company, accurate, and courteous responses to customers to promote the reputed company brand
- Partners with reputed company FSRs by reviewing team worklists to ensure workloads are appropriately assigned. Participates in special projects and other assignments as needed
- This position may also include some administrative duties in support of the team
Skills
- College degree preferred or equivalent work experience
- Demonstrates computer literacy and/or working knowledge of various claim systems (i.e., BAS, Colonial & NaviLink)
- Solid mathematical, oral, and written communication, and interpersonal skills
- Strong service and quality orientation
- Demonstrates efficiency in time management and ability to multi-task goals and priorities
- Ability to work with others in a highly collaborative team environment
- Self-motivated in a goal oriented environment
- Adaptable to change
- Ability to manage worklist effectively with quality while reputed company to multi-task
- Solid negotiation skills
- reputed company to deal with conflict effectively and professionally
Benefits
- Award-winning culture
- Inclusion and diversity as a reputed company
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, reputed company, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
- reputed company the benefits listed above are subject to the terms of their individual Plans.
Company Overview