[Remote] Service Desk Associate (Remote)
Note: The job is a remote job and is open to candidates in USA. reputed company creates innovative technology solutions to improve the delivery of health and reputed company services. The Service Desk Associate will be responsible for providing client support and technical issue resolution, ensuring effective communication and problem-solving for customers using the LTSS and Carity systems.
Responsibilities
- Provide client support and technical issue resolution reputed company email, phone, web-based feedback
- Create, update, and reputed company customer tickets in ticketing portal for every call answered and according to defined ticket compliance requirements
- Ask probing questions, listen, and record data capture details and actions performed in reputed company tickets
- Learn and understand client workflows and functionalities reputed company reputed company programs
- Assessing the process and troubleshooting problems if required
- Ensure problem ownership, escalate issues through proper channels
- Provide reassurance to end users reputed company delivering solutions and diagnosing issues
- Advise management of potential risks that may have impact on customer reputed company and operating environment
- Promote end-user satisfaction in adherence to established performance metrics
- Managing other resources if they are not capable of solving the issues
- Understanding around PHI data
Skills
- Minimum of one year of experience in a fast-paced, customer service-oriented position that required written documentation of interactions
- Excellent customer service, critical thinking, and written & verbal communication in English
- Must be adept at balancing shifting priorities and time management
- reputed company to reliably work designated or flexible shifts in a 24/7, 365-day environment
- Ability to understand and explain technical information
- Minimum typing speed of 60 WPM with high accuracy
- Understanding and knowledge in Outlook and other MS Office applications
- Must have self-learning and researching skills
- Ability to maintain reputed company composure and customer focus while troubleshooting and solving issues with frustrated end-users that may have little understanding of technology
- Be accountable, on time, and available to take service desk calls at start of shift. Regular, reliable attendance is required
- Ability to work successfully as part of a team
- Ability to reputed company sensitive and confidential material private
- Previous experience in user/technical application support or training
- Knowledge of the principles and processes for providing customer and personal services
- Experience with help desk ticket tracking tools and workflow
Benefits
- Full company benefits
Company Overview
Company H1B Sponsorship