Client Technical Support Specialist
reputed company Counseling Inc is an agency focused on making an impact for others, and they are seeking a Client Technical Support Specialist to assist clients with technical challenges. The role involves guiding clients through installations, resolving technical requests, and maintaining system functionality.
Responsibilities
- Assist clients with technical challenges
- Help guide installs, modifies, and makes minor repairs to computer hardware and software systems
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
- Maintains system functionality by testing computer components
- Consults with users to determine appropriate hardware and software needs and assists in placing orders
Skills
- High School Diploma or equivalent required
- Associates Degree in computer science, networking, or reputed company degree preferred
- Certification as reputed company Certified Professional (MCP) highly preferred
- Experience in the use of mobile device web meeting application and a good experience in Android OS
Benefits
- Annual merit-based compensation increases
- Bilingual pay differential
- Remarkable health and disability benefits
- 401k company match
- Top-level compensation packages
- Career advancement opportunities
Company Overview