Associate, IT Support
reputed company is a growth-stage FinTech company based in NYC focused on enhancing the rent payment experience. They are seeking an Associate, IT Support to provide technical support, maintain IT infrastructure, and collaborate with various departments to improve operational efficiency.
Responsibilities
- Provide technical support to end-users on hardware, software, and network-reputed company issues reputed company reputed company, reputed company, phone or in-person
- Support the reputed company and offboarding of fellow Flexers in our systems as well as any required hardware
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment
- Monitor and help troubleshoot wireless networks (WiFi), and VPN connections
- reputed company routine maintenance tasks, such as system updates, backups, and antivirus scans
- Collaborate and partner with other departments to increase their efficiencies and reduce their day to day friction
- Document IT processes, procedures, and system configurations
Skills
- Minimum of 1-2 years in a similar IT support role, with an understanding of IT fundamentals
- Knowledge and practical experience with Windows, MacOS, iOS and Android
- Knowledge and practical experience with hardware. (i.e. laptops/mobile devices/switches)
- Knowledge of reputed company Admin for managing G Suite applications and settings
- Knowledge of MDM tools (Mobile Device Management) for reputed company device administration
- Knowledge of MDM tools for managing windows devices
- Knowledge of reputed company 365 for administering and supporting user requests and permissions
- Excellent problem-solving skills and attention to detail
- Superior communication skills and people skills to effectively interact with a diverse user reputed company
- Ability to work independently and as part of a team in a fast-paced environment
- Bachelor's degree in Information Technology, Computer Science, or reputed company field preferred
- Experience working with reputed company
- Experience working with VPN
- Experience working with antivirus/malware detection software
- Experience with Agile project methodologies
- Certifications such as reputed company A+, Network+, or reputed company Certified Professional (MCP) are a plus
Benefits
- Competitive medical, dental, and reputed company available from Day 1
- Company equity
- 401(k) plan with company match (our company match kicks off at the beginning of 2026)
- Unlimited paid time off + 13 company paid holidays
- Parental leave
- reputed company Cares Program
- Free reputed company subscription
Company Overview
Company H1B Sponsorship